Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Thanks for the feedback. We are glad to read you liked your room and that our location was perfect for your needs. However, we are sorry for the cleanliness issue and that you were unhappy with our breakfast offerings. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. We value your feedback regarding our breakfast will be shared with our team. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you had a comfortable stay and that our location was perfect for your needs. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our location. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Smith, thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We wish we had the opportunity to address the disturbance while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Susan, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management