Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disturbance. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America. We love knowing how much you enjoy staying with us. It is always a pleasure to welcome you back, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Tonya, thank you for your excellent rating. We are thrilled to know you liked our offerings and had an excellent stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel . It was certainly disappointing to read about your unpleasant experience with our guest service efforts and facilities. We have shared your concerns with our team and we have addressed these issues so that they do not happen again in the future. We hope you will give us another chance to host you on a future visit so that we can provide you with a better stay. Sincerely, Hotel Management