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Extended Stay America - Orlando - Maitland - Summit Tower Blvd
- Hotels
- Orlando, FL
About this business
Location details
1951 Summit Tower Blvd., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was instant oatmeal or a granola bar Stove burners were rusted out… furniture was beat up. Bed was lumpy Staff was very nice on check in…. I wouldn’t stay here again
Business response:
Dear Faye, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Considering our fantastic staff, please return for a better exp... read more
Dog barking ALL NIGHT next door, couldn’t sleep
Business response:
Dear Steffany, Thank you for choosing us and sharing your experience. We are glad you had an overall pleasant stay, but we are disappointed knowing we did not meet every expectation. We are sorry to learn about the noise issue you had due to the pets. In the future, if this happens, please let our desk staff know, as we do have a pet policy so our guests are not disturbed. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Manag... read more
Honest review I have to be honest. We were moving so we had a lot of things with us including perishable foods, clothing, etc. We had to move three times. First room had roaches and we didn't realize until we completely unpacked everything and put our food in the fridge and freezer. The second room the fold out bed which they knew we would be using was absolutely disgusting it had lollipop sticks and dirt and food all on it. Finally we get to the third room which had carpet a smaller TV a leaking sink. But at least this one ... read more
Business response:
Dear Cheryl, We sincerely apologize for the multiple challenges you faced during your stay. Your experience is deeply concerning, and we regret the inconvenience caused by cleanliness issues and the need to move rooms. This does not reflect our usual standards, and we appreciate your detailed feedback. We will address these concerns internally to ensure improvements. We value your insights and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - Summit Tower Blvd
How is Extended Stay America - Orlando - Maitland - Summit Tower Blvd rated?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd has a 3.3 star rating with 2,721 reviews.
When is Extended Stay America - Orlando - Maitland - Summit Tower Blvd open?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd is open now. It will close tomorrow at 12:00 a.m.