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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was nice. Rooms need some maintenance.
Business response:
Dear Michael, thank you for the great comments about our location. We are sorry to read you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future.Sincerely,Hotel Management
I didn't like that tv was not working
Business response:
Dear Irma, thank you for taking the time to evaluate our hotel. Please accept our apologies for the TV not working and for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Room was very spacious. Building was easily accessible from many entry points with security doors. Only bad thing was only one ac unit worked, beds were uncomfortable and bathroom had mony mystery stains all around.
Business response:
Christen, thank you for taking the time to evaluate your stay. We are glad you were pleased with our spacious accommodations and that you had a pleasant stay overall. However, we regret not meeting some of your expectations and that our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments regarding the cleanliness issues you experienced with our housekeep... read more
Room had a smell of burned or scorched food as you walk in the door. Hotel advertised free breakfast but was only very minimal. Mostly coffee, packets of instant oatmeal and a few other things. Bathroom fixtures old and decaying.
Business response:
David, thank you for being our guest and sharing your feedback. We are sorry for not meeting your expectations. We regret the inconvenience you had and have shared your comment with our respective teams for a quick review. Additionally, we have taken note of your comment about our breakfast offerings. We hope you will give us another chance to provide you with the stay you deserve. Sincerely, Hotel Management
All good
All good
Business response:
Milovan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The service at Reception was excellent. Judee was very friendly, efficient and informative. Small beds...full size not queen. The rooms were decent, a little odor but solved by opening windows for a bit. Bathroom had some mold on grout but otherwise very clean. Hallways smelled a bit like old smoke but were clean.
Business response:
Jill, thank you for being our guest. We are glad to read you had an overall pleasant stay and liked the service provided by Judee. We will share your compliments. However, we are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Stayable but wouldnt be back The pool was completely green when we stayed, so gross. The rooms had a mold smell coming from the AC and you could see the mold inside and underneath the AC unit. The bathtub looked like it hadnt been cleaned and the sink was broken (it wouldnt drain, the stopper was broken). We had to wash our hands and brush our teeth in the gross tub. Wouldnt stay again. The front desk workers were really nice though but it seemed as though they were understaffed.
Business response:
Thank you for taking the time to post your review. We sincerely apologize for the multiple issues you experienced in your room and the inconvenience it caused. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sin... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 4.3 star rating with 1,466 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.