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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never anyone in front desk to help out. Pull out couch looked broken. One chair in the kitchen that was actually broken
Business response:
Dear Ines, We apologize for the inconvenience you experienced during your stay. It is concerning to hear about the issues you encountered with our front desk availability and the condition of the pull-out couch and kitchen chair. Please know that this does not reflect the level of service we strive to provide. We appreciate you bringing these matters to our attention as it helps us identify areas for improvement. Rest assured, we will address these issues with our team to resolve them promptly. Your feedback is valuable to u... read more
A weekend There was not a breakfast toilet kept clogging up,tub was strained, the muffins seemed old and u could smell Marijuana in the hall. The front and cleaning ladies where real nice
Business response:
Dear Li, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted, and we will work diligently to address the issues you mentioned. It is great to hear that our staff made a positive impression on you. Should your travels bring you back to the area, we hope to provide an improved experience. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management
The staff was amazing, very friendly and professional. But in the hallways smelled of marijuana. It was very present. As for the room the floor was dirty and the bathroom was outdated. It’s good for a short stay. For the price it was fine.
Business response:
Dear Miriam, Thank you for taking the time to write a review of your stay. We sincerely appreciate your positive feedback regarding our staff's professionalism and friendliness. However, we apologize for any inconvenience caused by the odor in the hallways and the cleanliness issues in your room. Providing a clean and comfortable environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively addressing these concerns... read more
The staff was friendly and the room was clean. The pot smoke smell that seemed to be everywhere, including our room, made for a much less pleasant experience. The lack of coffee, tea, hot cocoa and juice in the “grab and go breakfast “ area and the drinks vending machine being out of order didn’t help our disposition any. But it was a comfortable bed and a hot shower. Average review.
Business response:
Dear John, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback is invaluable to us, and we are deeply sorry for any discomfort caused by the odor. We are actively addressing this matter to ensure a more pleasant environment for all guests. Additionally, we have taken note of your comments regarding our breakfast offerings and vending machines, and we are working to improve these aspects of our service. Your satisfaction is our utmost priority, and we hope to have the opportunit... read more
Business response:
Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon!
Business response:
Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon!
Tuvimos buena estancoa excepto, con la empleada q nos recibio cuando hicimos el check-in, hostil. No sabe tratar bien a las personas latinas, no nos gusto para nada el trato de parte de ella!! Por lo demas muy bien
Business response:
Dear Frances, Thank you for taking the time to express your feedback regarding your stay with us. It is gratifying to learn that you had an overall positive experience. However, we sincerely apologize for any shortcomings in the service one of our associates provided. This falls short of our usual standards and is not acceptable. Rest assured, we will thoroughly investigate this matter to prevent any recurrence. We appreciate your patronage and sincerely hope for the opportunity to welcome you back, allowing us to demonstrat... read more
Business response:
Thank you for taking the time to review our property. We are delighted to see that you enjoyed your experience. We look forward to welcoming you back soon!
Not clean
Business response:
Dear Changyu, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are sorry that this did not occur during your stay. We take the cleanliness of our entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3.1 star rating with 2,617 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.