Extended Stay America - Orlando - Southpark - Commodity Circle

Business response:

Dear Michael, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for the breakfast choices not meeting your expectations, and your comments are shared with the concerned individuals for further improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Iryna, Thank you for your delightful review of our hotel. Your kind remarks about us are greatly appreciated. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for choosing Extended Stay America, and we hope you are already planning another visit our way.Sincerely,Hotel Management 

Business response:

Dear Wilfredo, Thank you for choosing us. We are glad you had a pleasant stay. However, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider service our hotel regularly and will address this with them to guarantee future issues. Also, we regret your disappointment with the need to update certain areas. Your observation is shared with the management team for further action. Thank... read more

Business response:

Dear Star, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will... read more