Extended Stay America - Orlando - Southpark - Commodity Circle

Business response:

Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon! 

Business response:

Dear Margarita, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you ... read more

Business response:

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future. 

Business response:

Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon! 

Business response:

Dear Jennifer, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your observations regarding the cleanliness and condition of certain areas have been noted, and we are actively addressing these concerns with our housekeeping team. We appreciate your positive comments about the bed and comfort. Rest assured, your feedback is instrumental in our ongoing efforts to enhance the guest experience, and we hope to have the opportunity to welcome you... read more

Business response:

Dear Changyu, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are sorry that this did not occur during your stay. We take the cleanliness of our entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management 

Business response:

Dear Cory, We are truly sorry to learn about your experience during your stay. Please accept our sincerest apologies for any inconvenience caused by the condition of the furniture and the presence of pests. We take cleanliness and guest comfort seriously and will address these issues immediately with our team to ensure they are promptly resolved. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to exceed your expectations in the future and provide you with a more enjoyable ... read more