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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noise and rust on the bath tub! Room 206. When we are trying to sleep - you can hear people talking in to next room. And you can also hear when they took a shower! Me and my wife did not have a goodnight sleep. Ridiculous!
Business response:
Thank you Dax for sharing your feedback. We apologize for the noise disruptions you experienced. We want all of our guests to have a quality visit and we hope you will give us another opportunity to show you the type of stay you expect and deserve. Thank you, General Manager
3-DAYS & 4 NIGHTS ABSOLUTELY NO ROOM SERVICE AND NO PRIOR DISCLOSURE OF THE EXEMPT SERVICE. GOOD-LUCK!
Business response:
Thank you for being our guest and providing your comments regarding your recent visit to our hotel. I apologize for the inconveniences you describe in your feedback. I will verify the information on our website is current and accurate so our guests are aware of our weekly housekeeping service and other complimentary amenities. Thank you for bringing this to our attention. General Manager
the person working front desk was very rude . when you ask her question she was more worried about talking to a guy there insteand of helping me out also the hotel doesnt have no computer for the guess
Business response:
Thank you for staying with us and sharing your feedback. Please accept our apology for your front desk experience. Your comments are very important to us and I can assure you that we will look into this and corrective action will follow. We hope you won't allow this negative experience to prevent you from returning if you are in the area. Sincerely, General Manager
Nice exterior but, found bed bugs!! Drove 6 hrs, tired, arrived at 11:00 p.m. Had to wait while front desk clerk helped another guest. Checked in ok and went to room looking forward to crashing on bed. My wife and I had room with doubles. Checked out bathroom. There was a huge tear in the bottom of the tub. Looked dangerous to stand on when showering. Oh well, I was going to report it when my wife laid down and saw bug on her pillow. I then pulled the mattress back and found many, bugs crawling around. Appeared to be a nest ... read more
Business response:
We take comments like this seriously and once informed we take immediate action and place any suite out of order that is suspected to have an indication of unwanted guests. We then have the suite inspected and treated by our team and our pest control team. Please accept my personal apology for the concerns outlined in your feedback. I am sorry you were not comfortable with your stay and for any inconvenience you experienced. General Manager
Double Billing My Reservation was prepaid and this extended Stay consistently kept double billing my Credit Card
Business response:
Thank you for sharing your feedback regarding the reservation issues you experienced. We apologize for the mishap and the miscommunication from our staff member. We are researching the information surrounding your reservation and will make every effort to have it resolved as quickly as possible. We are sorry for any inconvenience this may have caused you. Thank you for bringing it to our attention. General Manager
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.