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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over booked/sold the rooms We checked late at night due to spending the day at the parks. After going to our room we noticed it was a king size bed when we booked a double bed. Called the front desk and was told that the front desk closed at 11pm and that they must have overbooked/sold but the couch is a pull out couch. Being upset but unable to do anything at that point tried to go and turn the cough into a bed but the mattress was absolutely disgusting, there was spots and stain all over it and no extra sheet covers to be ... read more
Business response:
Arsani, thank you for sharing the experience about your visit. I am saddened to know about the multiple issues that led to a disappointing stay. We apologize for the inconvenience you had with the mattress which impacted your restful night's sleep. I will look into your concerns and will take corrective steps. We hope to have another opportunity to welcome you back with a much-improved experience. Sincerely, General Manager
01 They dont clean the rooms everyday and the people up stairs over us kept slamming the doors all night couldnt get.no sleep
Business response:
Virginia, please accept my apologies for the inconvenience you had due to noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us another chance to serve you better in the future. Sincerely, General Manager
disappointing breakfast was a joke, kitchen old and no equipment present room arrangement very bad with the bed on top of the window and ac unit very loud bathroom sink in the room not the bathroom sheets were old and stained hopefully clean windows leaked and vere not lockable
Business response:
Allen, thank you very much for your feedback. We are sorry to know you were not completely satisfied with the room provided. I have shared your concerns with my respective teams to make take corrective actions immediately. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Dirty room Room wasn't cleaned. Still sticky rings on night stands from glasses and bathroom floor was sticky. Dirty Windows and thermostat didn't work. Very tired property.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. We take pride in the service, cleanliness, and maintenance of our hotel and hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, General Manager
Manque de fourniture dans la chambre. Piscine sale et non entretenue. Mauvaise odeur dans la chambre malgré les fenêtres ouvertes. Pas de commodité pour les oyageurs. Déjeuner continentale ne comprend que des barres tendres et muffins commerciales, des yogourts, du café. Aucun lit pour bébé.
Business response:
christine, I apologize for the cleanliness issues you encountered during your stay. We are concerned about your comments and have immediately brought this to the attention of our housekeeping for review and action. Kitchenware and toiletries for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity to provide a... read more
Horrible, worst service ever experienced. The bed gave me and my boyfriend a backache the entire next day. But it all started with the horrible check in staff and service. We got in on time and the woman at the front check in was not welcoming. Her first comment to us was, we wouldn't be giving you this room because our hotel is first come first serve, but you should feel lucky because we have a room left. It wasn't even her rude manner or tone, but the unwelcome feeling she made us feel is why we will never come back to ANY... read more
Business response:
Jacqueline, thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team and steps have already been taken to ensure we do not repeat these mistakes. I hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
Sketchy at Best Staff had problems understand English as their second language. The toilet did not work, no water in the tank and the flow valve did not work. They put me in another room which was fine. My second night, a business associate checked into the same hotel, they put him in my first room and it (toilet) had not been fixed even after I had reported it.
Business response:
Thank you for your feedback. We are happy you selected our hotel and that it was a value. We are sorry for the challenges with the toilet, and appreciate that you let us know so we could move you to an alternate suite. We hope to have you, and your business associate back as our guest again soon. General Manager
The concrete in our room floor was broken The flooring was bad through the carpet I was cut on my foot the room had a strong odor
Business response:
Thank you for sharing your thoughts regarding your recent visit. Please accept our sincere apology for your negative experience. Guest feedback is very important to us and it is our policy to address guest concerns immediately. We hope to welcome you back on a future visit and provide the outstanding experience you were meant to receive. Sincerely, general Manager
Questionable Business Practices The management of this hotel appears to double-book their rooms. We had a confirmed reservation, guaranteed for late arrival, and prepaid our stay. When we arrived, we were told that,confirmed and prepaid reservation or not, they decided to rent out our room to someone else. There were other people in the lobby that shared the same experience. On top of that, they attempted to keep part of the money we prepaid. Nice try. Before booking, you may want to consider what to do when getting stranded... read more
Business response:
Thank you for taking the time to share a review. Please accept our apologies for failing to provide you with an outstanding experience. We regret that we were unable to accommodate you because of a booking error through a third party agency. We appreciate your feedback, which serves to help us in providing outstanding experiences for our guests. I hope you will give us another chance to provide you with exceptional service in near future so we can regain your confidence. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.