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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioner and refrigerator were very noisy. Furniture was worn and needed to be replaced. Bed was too big for the space it was in making it difficult for the second person to get to. The breakfast was basically a fast food type, and extremely limited in what it had to offer. Location was not ideal.
Business response:
George, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Nice staff Run down, bad area, shabby rooms, poor quality, loud hallways, thin walls, shady characters lurking but nice staff. I thought this was for long term business clientele but it doesn’t have the amenities for business people. I wouldn’t come back here or to any other extended stay since if I did have to stay for one more night it would be torturous. I was expecting so much more based on other reviews
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Cleanliness Roaches in the rooms x6. Couch had old linen
Business response:
Manuel, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Bad service and facilities There was a cockroach infestation in the room, and no hot water. When informing the front desk of the issues, they insisted that the guest was wrong and that there was plenty of hot water. They offered no assistance, no room change, no apologies, and no accommodation so we chose not to stay for the second night of the reservation and wanted to express our disgust with the facilities and customer service.
Business response:
Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Extended Stay in Orlando roaches, dirty furniture, dirty dishwasher, dishes were greasy
Business response:
Tom, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Hotel is not really clean When I got in the bathroom there were 2 wet towels still hanging on the hooks. There's no ice for guest.
Business response:
We’re sorry for the inconvenience your experienced. Your concerns will be shared with our housekeeping team to ensure cleanliness of the room as well the hotel is maintained all the times. We have a full-size refrigerator in our guests’ suite which includes the ice trays for their convenience. Thank you for being our guest. We hope you will consider staying with us again. Sincerely, General Manager
Bed bugs! I would never ever stay here. We came home with bed bug bites on us. The place was dirty and disgusting. No amount of money would ever make me stay at this place again!
Business response:
Sarah, We appreciate your feedback. I want to apologize for the deficiencies you described in your comments. I am not sure if you reported the issues while you were here, as we do not want our guests to leave dissatisfied. We would have gladly moved you to an alternate room had we known, please feel free to let us know on another visit to our hotel or our brand. We apologize again, and do hope you will reconsider staying at our brand of hotels again. General Manager
Room 252 The staff was helpful, and they stay was okay. I didn't have much of a problem until I seen dirty stains on the sheets, I asked for kitchenette utilities and they were dirty when I received them and I needed up buying my own, and lastly when me and my boyfriend asked for wash cloths one night, they brought us dish rags and after I said we asked for wash cloths the receptionist said that's what I gave you. So have other people washed their tails with the dish rags in my room???
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.