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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a dump!!! This place was a dump. It's dirty, it smells bad and our sheets were not clean when we checked in - had human hair all over them! I would have left if it had not been for a family member in another room with her pets. And they failed to inform the family member of a very excessive pet fee - $25 per night per pet! The condition of this place does not merit such a fee. There are stains on everything everywhere and the toilets stopped working after one night. I would never stay here again.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Please give us a second chance to prove ourselves. Sincerely, General Manager
Nightmare It's an old hotel, nice kept, but it's housekeeping is almost non existent. The bathroom wall was slippery due to old soap accumulation. The room size is nice, it does have a kitchen but if you need utensils you have to ask at the front desk. They only give you 2 plates, two forks, two cups so if your party is larger than 2 make sure you take plastic cups and plates with you. Room housekeeping is not free, you have to pay $10 more per day. I went with my 3 girls, a 1 yr old, a 4 yr old and a 13 yr old and we couldn... read more
Business response:
Elier, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General ... read more
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Service of cleaning rooms & bugs problems. After checking in we was told the rooms / linen are not change on a daily basics. Also you have to request clean towel at the desk and return the dirty ones before you received and more. The rooms need to be update for crawling bugs, ECT.
Business response:
Thank you for your review. Please accept my apologies for your disappointment with our hotel policy. I have shared concerns regarding the update with my management team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
When I arrive to the hotel they told me that I don't have a reservation made, I give them the reservation # I made through Hotel.com and they said to me that it happens very often when somebody book through hotel.com
Business response:
Josean, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We regret the inconvenience caused and hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
NO SE QUEDEN AQUI...NO VALE NI 20 DÓLARES LA NOCHE La peor experiencia, luego de un check in normal empieza la pesadilla, el hotel huele horrible, las habitaciones sucias, el baño aún tenía el jabón usado por otro huésped, con sus vellos íntimos pegados...etx
Business response:
Franklin, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We truly regret the inconvenience caused and hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
wouldn't stay again This place is terrible. The ac wasn't working in our room, they have roaches, the linen wasn't clean, the pool was dirty
Business response:
We sincerely apologize you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We regret the inconvenience caused and hope you will provide us another opportunity to serve you with a much better stay. Sincerely, General Manager
Expedia Gone wrong Expedia did not inform me before making my reservation that housekeeping was not included for 5 nights or less. Reported room did not include any cups plates or a working microwave normally found at Extended Stay. Each day had to bring dirty towels to front desk to get new towels. As a frequent traveler that uses Expedia this was our worst experience.
Business response:
John, we regret the inconveniences you experienced during your visit. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee and towels can be exchanged at the front desk anytime and complimentary. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We hope you will afford us an opportu... read more
Business response:
Erik, thank you for evaluating your stay at our hotel. We sincerely apologize for your disappointing experience. Please be ensured we will work hard to fix it and hope you will consider giving us a chance so that we can serve you better. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.