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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, had BUGS. Do not stay at this place. It is dirty and had bugs . I stayed two nights, the room was just as I left on the first night.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to investigate and address any concerns. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincer... read more
Never live in this Extended Stay hotel. There were cockroaches in the bathroom, living area, and bedside drawers. Strong odor of vegetables in the room. Air-conditioning was not functioning at full capacity, so even at 60 degrees, the room was hot and very uncomfortable.
Business response:
Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition and the smell in your suite that you reported in your review. Your comments will be shared with our team so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, General Manager
Side entrance doors were broken and surrounded with smokers. Cigarette Butts all over the ground and parking lot. Windows in the room wouldn't lock. Thin ceilings with a heard of elephants running around. House keeping slamming the doors and letting them bang on the metal door stopper all day long. Bathroom tub lining was cracked and ripping. There was a lot of potential for this place but it is poorly managed. They need to raise the rates to keep the riff raff out that frequents this place.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.
Horrible .! Poor service I was expecting to check in more than two hours the service was of very poor quality I never use that hotel chain again!
Business response:
Thank you for choosing to stay at our hotel, and we are disappointed to hear you had an unpleasant experience.We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
Hotel The hotel facilities are old and the breakfast is not good. They clean the rooms for free only if you stay more than 9 days.
Business response:
Thank you for your rating and comments so we can improve your stay for your future visit. We provide housekeeping services on a weekly basis, and our express service is available upon request for a nominal fee. I am sorry our complimentary grab and go breakfast was not to your liking. I will share your comments with our brand leaders so they can utilize when making future offering decisions. Thank you again for your feedback. General Manager
Croquerelle I kill 3 in my room
Business response:
Thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Gener... read more
Business response:
It seems we missed some opportunities to make your stay great and for that we sincerely apologize. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
Good location, but poor conditio The clean is very poor. The staff is very kind. Its my second time
Business response:
Thank you for being a repeat guest and for your review. We are happy to hear our friendly staff and great location met your travels needs. However I am sorry you experienced less than favorable housekeeping services on your recent stay. I have shared your comments with our team to be sure we are triple checking our rooms and making sure they are ready for check in. Thanks again for staying with us and we hope to have you back again soon for a more enjoyable experience. General Manager
Never staying here again. Firstly, when we walked into the room it smelled like someone had left out Italian food for days, and the smell didn't go away over the two nights we were there. Secondly, the "continental breakfast" was nothing more than prepackaged muffins and granola bars with orange juice, and the second day there wasn't even orange juice or muffins, there were just granola bars. Thirdly, my boyfriend and I don't tend to sleep under the sheets just under the top cover, however he moved the sheets over on Sunday ... read more
Business response:
Victoria, Thanks for being our guest and we hope to have you back again soon. We apologize your suite was not in top guest ready condition. Additionally, we are sorry you did not find our breakfast offerings to your liking. We want each of our guests to begin their day with a nutritious start when they are not able to prepare breakfast in their fully equipped kitchen. Thank you for your feedback, we will focus on the areas which you identified as needing improvement. General Manager
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.