Extended Stay America - Orlando Theme Parks - Major Blvd.

Business response:

Dear Aileen, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. We are sorry for the inconvenience caused by the breakfast choices and have taken note of your observations. We shall pass your remarks to the concerned individual for further improvement. Considering our location, please stay again so we can provide you with a more satisfying ... read more

Business response:

Dear Nick, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management