This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel was clean, but you can tell it is old and it had a distinct smell when entering the room. It was fine for a single night stay where we weren't in the room other than to sleep.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
great location. the staffs are okay not the best, the room was not clean daily,the beds were uncomfortable.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that our personnel and the room cleanliness didn't meet your expectations. As this hotel’s manager, I can assure you that have I met with our staff to review our customer service as well as our cleaning procedures, to ensure that a situation like yours is not repeated. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the futur... read more
I booked two rooms and my party and I wete split between two different adjacent properties (5610 & 5620 Major Blvd) that are owned and operated by two different personnel and District Masters. The fact that the front desk shuts down at 11 pm and the hotel does not schedule wake up calls leave me to never stay with this brand again.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the splitting of your reservations is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I'm reviewing our front desk procedures with our staff. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Not all that Great Floor had an unpleasant smell, as well as the room when we first walked in. A/C wasn't working properly and toilet kept running. I have stayed there before, totally disappointed.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms as well as responding to maintenance issues in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Worst Hotel Experience Chose this hotel due to the proximity to Universal Studios but upon arrival the hotel outside was full of construction workers and inside it smelled of humidity. The hotel staff was very hesitant to assist so the check-in process took forever. Upon walking into the room it smelled uterly disgusting and the bathroom was filthy. I asked for another room but it was in the same condition only the smell wasnt that bad. The promised breakfeast in the morning was stale left over muffins and cheap coffee. This... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Very dirty room. Terrible smell and trash was found inside the room
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Walked into the room and it had a stingy smell, there were crumbs on the floor. Went to HHN, came back and the bathroom ceiling was leaking water on the floor. Looked like the shower hadn't been cleaned in awhile. I would supervise your maids.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we were not able to meet your expectation in the cleanliness of our room. I discussed your comments with my housekeeping team, and we will work very hard to improve this area. Also, in regards to the leak in the ceiling, I will forward this issue to my Maintenance Engineer to be resolved. Please accept my deepest apology this inconvenience may have caused. We continually work to improve our hotel, so I really appreciate... read more
Kind of gross Kind of gross.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not worth the money paid. Very, very bad service at front desk. Wouldn't never stay again.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that our service was below your expectations. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team is reviewing our customer service standard procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.