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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Worst Hotel ever The room was basic. The beds were too small plus they were very hard and they do not have roll away beds in that hotel. Also they do allow animals, but if they bark just a little bit they call you to come get your animal so why would they allow animals if they do that to their customers.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you did not have a comfortable stay. In response to your feedback, I am going to review our policies and procedures with our front desk staff and will make sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1mile (25min walking) away from Universal CityWalk The good thing is it's only 1 mile (25min walking) away from Universal CityWalk, but there's no shuttle, so you have to walk or take the taxi (around $5-10 each trip). It's close to Walgreen, Burger King, Wendy's, and many other restaurants nearby. The wifi is a little bit slow. The room is big, but there's no housekeeping. They give you fresh towels at anytime, but you have to bring your used towels to the front desk to exchange it. They give you free breakfast: bagel, brea... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will make sure we are clearly communicating our amenities during guest arrivals. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other... read more
Not Great The room didn't even have a drinking glass in it. No maid service. Requested a coffee pot but didn't get a cup to drink it out off.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest... read more
Good service not the greatest smell! Hotel was okay ..... Everyone was very friendly and kind. Only the room had a horrible smell when I walked into the room. When showering the water woundnt go down causing more smell to the room like a mildo smell.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
DO NOT STAY HERE When we get there the first thing that hit me was the smell. It smells of garlic and onions. The room was dirty. Towels had people's hair in them. The sample shampoos had been left there from a previous guest. It had been used. You had to pay for the wi-fi. The room did not get clean while we were there for 3 days. The beds are not queen they are a full size. You notice the difference. The "kitchen" did not have a working stove. The refridgerator did not cool. Breakfast was toast and cereal. It was small, di... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue t... read more
Just the basics Bare necessities. Needs a major renovation. Things worn and dated. Nothing that would impress you or want to recommend. Nothing provided for the "kitchen". Staff professional and friendly.
Business response:
Thank you for your recent review of your stay. I appreciate your comments about our staff; however, I am sorry to hear that we were unable to exceed your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hote... read more
Disappointed Have stayed at this particular hotel several times but this was probably our last stay....it appeared to be in need of a good cleaning (maybe new management?) Was very disappointed in hotel condition this year.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations. To uphold our company's high standards, I have used your comments as a training tool to coach our staff in order to provide better service as well as clean and comfortable rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience th... read more
Estuvimos en una habitación en el piso 3, este piso estaba permanentemente pasado a comida Era muy molesto tanto así que sono la alarma de incendio porque estaban cocinando muy tarde en la noche. El desayuno es muy deficiente.
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.