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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected for the price The room did not feel clean - there was a smell (like a sweaty theme park smell). The staff was very helpful and friendly. The location was great for access to Universal. I paid more than I should have for the quality of room I received.
Business response:
Thank you for your feedback. It is unfortunate the less than positive aspects of your stay overshadowed your overall experience with us. We are sorry there were areas of your visit which were disappointing. Our housekeeping team has been made aware of your comments and will make the necessary improvements so we are meeting our goals and our guests expectations. Thank you again, we hope to have you back as our guest again soon. General Manager
Neglected The employees were very nice and friendly. However, the hotel itself I will not stay in again. There was trash piled around a trash can in the stairwell all week and the place was beginning to reek. The large burner on the stove didn't work. We had to try and track down toilet paper only to be told they were out. Our toilet stopped up one day and when I went downstairs to report it, I was handed a plunger. I would recommend bringing your own blankets since the flimsy things on the bed won't help you much. Not even ... read more
Business response:
I have shared your feedback with both our housekeeping and maintenance departments. They request for you to accept their apologies for their lack of attention in some areas which led to a disappointing stay with us. They have committed to making the required changes to improve in their respective departments. I am sorry our maintenance staff was not available to assist with your stopped toilet and our staff was unable to assist at the immediate moment. Your feedback is important to the improvement of our hotel. We welcome yo... read more
Wouldn't bother We got there after a long flight, the room they booked us in wasn't ready so they put us in another room. The second room was poorly cleaned. Dirty sheets and pillows were left in the room. Finally put us in a third room, that was clean enough, as we were tired and wanted to relax. Had to ask for clean towels. And our room was never cleaned in the 5 days we were staying there.
Business response:
Thank you for taking time to share your point of view. Although we are pleased our staff took the extra care to ensure your complete satisfaction, it is unacceptable that it took three suite changes for us to get it right. Your comments will be shared to help provide improvements going forward. It would be our hope to have you return and we thank you for your review. General Manager
Good location. That's all. Dirty, no room service - no cleanning and changing towels. Water leaking outside room. Garbage bags outside entrance door.
Business response:
Thank you for taking the time to share your point of view. Although we are pleased that our central location added value to your stay, I am disappointed to hear our accommodations weren't to your liking and for the maintenance issues you described. Your comments will be shared to help provide improvements going forward. General Manager
Close to Universal Orlando and family Rarely anyone at front desk; trash room piled up for over a week; sink in bathroom drains slow; room in need of updating; fridge rubber molding coming off;
Business response:
Thank you for providing your rating and your comments. Feedback, positive or negative is a tool we utilize to improve the experiences for our guests. We appreciate your comments and apologize for the issues you experienced. We will make the corrections needed so your next stay and our future guests will have an exceptional visit. General Manager
location was great but hotel needs to be renovated I have never stayed at this particular franchise and wasn't sure what to expect. The location and the staff are the only good things I can rate high on. The room and the overall hotel was very outdated. Our air conditioner wasn't working and we had to sleep with the windows cracked. The hotel smelled musty, the sheets were stained with who knows what and our toilet backed up which we fixed ourselves with a plunger they gave us. They didn't have anyone from maintenance at nig... read more
Business response:
Thank you for your kind words about our staff and our location. Our staff is dedicated to our guests and to creating a home away from home environment. I apologize there were some disappointments during your visit. We appreciate your comments so we can continue to improve. Thank you for being our guest and hope to have you stay again soon. General Manager
Business response:
Thank you for being our recent guest and for sharing a review. We apologize for not meeting your expectations and hope to have the opportunity to better serve you in the future. Sincerely, General Manager
Okay hotel Beds uncomfortable. Drawers in dresser broken. No housekeeping provided for short stay.
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as a guest and would love the opportunity to provide you with the hospitality you anticipated during this trip. Sincerely, General Manager
Location is the only good thing about this hotel. If you can afford more to stay near Universal, do so. Not clean, staff not polite, no maid service, breakfast is almost non-existant.
Business response:
Dear Dan, thank you for staying with us and for the review. We are happy to hear our location met your vacation needs. However, i am sorry the remainder of your stay was not what you had hoped. We value your comments as they help us focus on areas that need our attention. I am sorry for your experience and we hope to welcome you back again soon so we can show you the stay you deserved. Happy New Year! General Manager
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.