Extended Stay America - Orlando Theme Parks - Major Blvd.

Business response:

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for sharing your observations. It saddens us to see such feedback as we always want to provide our guests with an excellent stay. We apologize for any discomfort or inconvenience caused to you by our mistakes, and we hope we will have another occasion to welcome you back so we can exceed your expectations. Sincerely, General Manager 

Business response:

We sincerely apologize for the situation you describe. We have regular pest control services and will have our maintenance team treat the areas you identified. This is not the first impression we want our guests to have as we work hard to create a clean, well maintained suite for our guests to enjoy. Please give us another opportunity to show you we can do better. Thank you for your feedback. General Manager 

Business response:

Thank you so much for your recent stay and for your review. We are happy you enjoyed your overall stay with us and our location was convenient for your stay. We are disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Thank you, General Manager 

Business response:

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, General Manager 

Business response:

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the service issues you experienced. As this hotel’s manager, I can assure you that I have coached our staff to ensure we are providing each guest with professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. 

Business response:

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the room conditions you experienced. As this hotel’s manager, I can assure you that I have coached our staff to make sure we are implementing deep cleaning and preventative maintenance procedures. I will also make sure we are thoroughly inspecting rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to prov... read more