Extended Stay America - Orlando Theme Parks - Major Blvd.

Business response:

Maria, thanks for choosing to stay with us. We are glad to read you enjoyed the grab-and-go breakfast and our location. However, we're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America a part of your travel plans. We are glad to know you liked our well-kept property and that you appreciated our associates. Your feedback in regard to the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you loved our prime location and that you had a great stay with us. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Christopher, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Ashley, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management 

Business response:

Natalie, thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our prime location, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective team, and we're working with them to make sure future guests do not encounter the same problems. Hopefully, we will have the opportunity to make it up to you on a next visit. Sincerely, Hotel Management