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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO SE RECOMIENDA LIMPIEZA PÉSIMA, OLOR DE HABITACIÓN HORRIBLE, TRATO DE LA RECEPCIONISTA PÉSIMO, LA CAMA TENIA HUECOS DE TANTO USO, MUEBLES SUCIOS Y EL DESAYUNO ES CAFE Y BARRAS PROTEICAS
Business response:
Dear Geraldine,We’re sorry about the experience you had during your stay. It’s disheartening to learn that the cleanliness, room conditions, and service did not meet your expectations. We take your feedback seriously and will address these issues with our team to improve our cleaning standards, room upkeep, and guest interactions. We also appreciate your comments about the breakfast, and we’ll look into providing a more varied and satisfying selection. We do hope you will stay with us another time so we can provide you with ... read more
I never checked in. They took a picture of my ID without any warning and without my permission. When I complained I was first threatened and then told that my reservation was refused. I asked them to delete the picture of my ID since I was no longer staying and they refused. Now believing that my ID and info was going to be used for nefarious purposes I called the police as it is illegal to do what they did. The police arrived and they and the customer service rep of Extended Stay on the phone told her to delete my photo and... read more
Business response:
Dear Daniel,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Most of the staff were friendly. I stayed for 4 weeks. They only cleaned my room one rime and she did a horrible job. I keep my space clean so I only needed her to vacuum and wipe down. She told me she was on light duty and did not have a vacuum so she sweep the floor with a broom. When I asked could my room be cleaned more often I was told they only clean ever 14 days. I am wheelchair impaired. They wouldn't even yake out my trash. When I asked for clean towels she took the ones I had a put them in the wash, when she gave i... read more
Business response:
we sincerely apologize for the recentissuse you experienced with us.ESA we only do cleaning every 14 days you can ask to have more cleaning with a fee. When you book you gat upgrade to the cleaning plus there will give you two options to pick from Refresh or Clean.Thank you for your feed back
Do not stay here. Not safe by any health rules Horrible not safe for anyone to stay. No breakfast. Only a couple of pastries The pic in the description is what you get empty table. Rust in the bathroom and kitchen . Things falling apart Horrible smell like mold. Bad for my asthma. The outside of the hotel did not look safe at all. I left after a few hours and found other hotel. Horrible. And normally I don’t complain
Business response:
Dear Victor, Thank you for your feedback. We sincerely apologize for the issues you experienced, from the cleanliness concerns to the breakfast offerings and overall condition of the property. We take your comments seriously and will work to address the rust, odors, and safety concerns immediately. Your comfort and well-being are our top priorities, and we regret that we fell short during your stay. We appreciate your input and hope you’ll give us another chance to provide a better experience. We look forward to welcoming yo... read more
I was told due to the property being conpletely booked up they had no utensils as advertised online or in the rooms. There were no clean pots, pans or silverware available. One of the isle burners didnt work and the receptionist at the front desk stated they haven't had dish detergent in months!!! The propwrry looks very old and outdated. The fridge barely closes and the tub didnt look like it was cleaned in days.
Business response:
Dear Brittni, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, including the lack of utensils and the condition of the facilities. We understand how disappointing this must have been. Your feedback is invaluable, and we are actively working to address these issues to enhance our services. We truly appreciate your understanding and would love the opportunity to welcome you back in the future for a much-improved experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.