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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lacking I wouldn't recommend this hotel. They don't go out of their way to help. Infact they don't do anything!! Make sure if you want their breakfast to go (which isn't worth it) you don't go a second later than their 9.30am close time because they won't let you grab anything! If you want clean towels you have to bring it down yourself to reception and do an exchange with your dirty towels. They won't clean your room while you stay there. Need clean sheets, well again you have to go down to reception.
It was ok The hotel was ok... I wouldn't stay there again knowing that the holiday inn is right next door. There was a constant noise from the fridge all night and the hallways were a bit sketchy.
poor service/strong smell staff couldn't provide additional pillows after numerous requests. there was a very strong odor as you come into the hotel and the room. "continental breakfast" consisted of energy bars, muffins and juices/coffee. location was good but wouldn't stay here again.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the smell of your room and the service provided by our staff. I am sorry to hear that your requests for additional pillows were not responded to. I will be meeting with our staff to ensure your experience is not repeated. Thank you for bringing these issues to our attention. We hope to have the opportunity to provide you with a better stay in the future.
There was a discrepancy between what was paid vs what was available: I paid specifically more money to get Delux room that would include a sleeper sofa, but extended stay did not receive the detail from hotels.com. Not happy
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that there was confusion regarding the room type that you requested and paid for. I have met with our staff and we will be taking the necessary actions to ensure your experience is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location, in the future.
Not what advertised Advertised free breakfast on internet, but did not even have a single table or chair to eat breakfast at. Sign even advertised "Grab and Go" breakfast which included nothing more than yogurt and either coffee or hot chocolate, and they ran out of coffee even the first day!
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be useful as we continue to improve our breakfast offering. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
We noticed a puddle of water near the air conditioning unit and a strange sound coming from the unit. I mentioned it to the house keeping department and they said it was probably leaking. The lighting in the bathroom was very low and hard to see. An incident happened where I went to the registration desk and complained on 3 occasions that the people above me had kids and they were jumping up and down and knocking things over and causing unbearable noise for 2 consecutive nights. I had a conference the next morning and hardly... read more
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your concerns were not properly addressed. As this hotel’s manager, I can assure you that these issues will be resolved and steps will be taken to ensure your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
Bad hotel for tourists
Horrible hotel I booked the trip, flight and hotel through expedia.ca. Expedia has falsely advertised the hotel and its facilities. There was no breakfast, it was called Grad and go. There were no fruits and no food to eat. Expedia advertised a picture of a well equipped, well stocked breakfast area but that was not available at the hotel. The front lobby served as the breakfast area. Expedia didn't mentioned that there would be no housekeeping at all. I was informed of that when i arrived at the hotel who are charging me so... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 3.7 star rating with 2,402 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.