This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Susy, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
To be fair. Good
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you again at Extended Stay America on your next visit to our area. Sincerely, Hotel Management
For the money, there is value This is a "Value" property so one has to adjust expectations compared to a Marriott Residence Inn or similar property. Once that is done, it's good and a decent value for the money. The staff try very hard to provide an enjoyable stay and meet the requests of the guests. The rooms are clear and serviceable, and the cleaning/maintenance staff do an excellent job of maintaining the property. Location is outstanding-close to downtown, the convention center and the airport.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again! Sincerely, Hotel Management
Nice place for the price! It was comfortable and very roomy. Great for the price and area. Little freaked out by seeing a couple little cockroaches. Staff was very friendly and accommodating to everything I needed though. If you don't mind a couple little protein nuggets crawling around, this place is a heck of a good deal.
Business response:
Nancy, thank you for choosing to stay at Extended Stay America. It’s a pleasure knowing you loved our reasonable rates and the excellent service we offer. We look forward to welcoming you back soon. Sincerely, Hotel Management
Meh. Though the receptionist was friendly, he was working with a stalled computer and a manager who had apparently changed the computer's password and forgot to share it with the workers. Therefore, it was an hour before I could get to my room and there were others waiting, while the receptionists attempted to reboot the system with little help from his manager (who was not on the premises). The foyer and the elevator had obviously not been cleaned for some time--the floors were dirty and the elevator had a funky smell to i... read more
Business response:
Laura, we're sorry for your less than stellar experience with us. We apologize for the inconvenience you had due to communication gap among the team and for the cleanliness issue you came across. Your concerns have been shared with the team to ensure it is not repeated again. On a positive note, we're happy you liked the view from your room. We value your business and hope you will visit us again soon. Sincerely, General Manager
December23, 2025 Last week we stayed and things were pretty ok, Rep at desk was super nice. Our return on January 1st, we arrived late as we had a late flight. Arrived at hotel around 11:30 pm, had to be buzzed in. The rep at desk was Tim, very unfriendly he put us to room 105. We got in there and about lost it, a/c did not work, bed was dirty, windows were dirty, refrigerator was dirty it was a filthy room. I called Tim and said we needed to be moved as that room was not acceptable. He said I’ll see if I can move your room.... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback regarding your recent visit. We are sorry to learn that your late arrival did not provide the level of comfort and ease you anticipated, especially after a prior stay that felt satisfactory. We understand how frustrating it can be when accommodations fall short after a long day of travel. Your observations have been noted and will be shared with our team to support ongoing attention to guest experience standards. We appreciate you acknowledging the positive interaction... read more
The walls thing could hear loud voices outside room, loud footsteps on floor above us. Paint chipping, rug tearing from wall and smoke detectors fell on bed.
Business response:
Dear Guest, We are sorry to learn that aspects of your stay were disrupted, and we appreciate you taking the time to share your observations. Experiencing excessive sound transfer or maintenance concerns can understandably impact rest and comfort. Please know that feedback of this nature is shared carefully to help identify opportunities for improvement and reinforce safety and upkeep standards. Our intention is always to provide a well-maintained, calm environment for every visitor. Your comments have been noted for further... read more
Kitchen right hand tap broken and dripping all night, no drinking glasses, no shampoo,no conditioner, no working ice machine, no working sofa machine , 1/2 roll of toilet paper, phone did not work traded it 3 times from front desk still did not work, asked for wake-up call with knock on door or cell number received NEITHER! For $200 totally not worth it.
Business response:
Dear Guest, We regret that your visit fell short of reasonable expectations, and we appreciate you bringing these matters to our attention. Concerns related to in-room fixtures and basic conveniences can understandably affect overall comfort, particularly during an overnight stay. Please know that guest feedback is carefully shared with our team to help identify areas needing improvement and reinforce service standards. Your comments have been noted as we continually work to enhance reliability and preparedness. We hope you ... read more
Disappointed :( Arrived to a room that was not clean and bed had been used prior to me arriving with obvious dirty pillows, remote control on the bed, covers disheveled. Front desk clerk was very nice and apologetic, was able to give me another room to accommodate but it too wasn't very clean. Beds were made, but remote control to tv was sticky and crusty, so was bedside table and inside the drawer. Dust ruffles on beds both had unknown stains / substances and were dirty. If I had not been so exhausted I would have gone to a... read more
Business response:
Thank you for being our guest. We are happy to know your overall experience was pleasant. However, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.