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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The moment we walked in the room we noticed the crumbs on the floor
Property needs a complete overhaul
Business response:
DearErnest, Thank you for your feedback. We regret that the condition of the property did not meet your expectations. Your comments will be shared with our team as we continue to evaluate areas needing improvement. We appreciate your input and look forward to the opportunity to better serve you in the future. Sincerely, Hotel Management
Locks don’t work, the floors were not clean it was terrible experience
Business response:
Dear Pratik, Thank you for your feedback. We apologize for the condition of the room and the inconvenience you experienced during your stay. A secure and well-maintained environment is essential to a positive stay, and we regret that we fell short of providing that. Please be assured that your comments will be shared with our housekeeping and maintenance teams, enabling them to make immediate improvements. We appreciate your feedback and look forward to the opportunity to provide a better stay in the future. Sincerely Hotel ... read more
I left didn’t stayed it was dirty
Business response:
Dear Guest, Thank you for your feedback. We apologize for not meeting your expectations. Your comments have been shared with our team for immediate review. We hope you’ll consider giving us another chance to provide a cleaner and more comfortable stay in the future. Sincerely, Hotel Management
Not enough breakfast choices and coffee was okay.
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased that you took the time to experience our breakfast offerings. Your comments regarding the limited selections and coffee quality have been noted and will be shared with our team. We are committed to enhancing the morning experience for all our guests. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management
Everything’s very old, cigarette burns on the bathroom counter, horrible water, pressure, and no shampoo or conditioner or soap in the bathrooms
Business response:
Dear Guest, Thank you for your feedback. We regret that the condition of the room and amenities did not meet your expectations. We make every effort to ensure all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We will share your concerns with the appropriate team for review. Your input helps... read more
It took me an hour to get into my room. Checked into 3 different rooms.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience you faced during check-in and the multiple room changes. This is not the standard we strive to provide, and we understand how frustrating it must have been. Rest assured, we are addressing this issue to ensure a smoother and more efficient check-in process for future guests. We appreciate your patience and understanding. Sincerely, Hotel Management
You get what you pay for. We stayed here during Stagecoach and saved a bunch and were happy with the price, that we could prepare our own food. It was a little annoying that they say they will deliver kitchen appliances and then the front desk gave me a coffee maker, toaster and set of dishes to carry by myself. We also had to constantly get new keys and they didn’t have key sleeves to keep them from demagnetizing. But overall, I’d stay again if I don’t plan on spending much time in the room
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that the price and the ability to prepare your own food were positives during your stay. We apologize for the inconvenience with the kitchen appliance delivery and key issues. We truly appreciate your understanding and hope to offer a more seamless experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.