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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen faucet in the room was dripping with a steady flow of water. When asked for a different room, I was told the entire hotel was booked. The bath tub faucet was also dripping continuously. Was told maintenance would come to fix the faucet. I stayed for 1 week, but no one came to fix it. The closet door was also missing.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the maintenance issues you encountered during your stay. This is certainly not the experience we want for our guests. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affordin... read more
Zero points for cleanliness Front desk staff is courteous and friendly, but hotel cleanliness is severely lacking. My room was disgusting and I was told at check-in that I couldn't check in early because they were cleaning my room. Ha! What a joke. My bathroom sink had small black hairs both in and around it from what I imagine was a previous male occupant who had shaved recently. The shelf under the sink was dusty as hell, so that hadn't been wiped down in at least a week, if not more. The shower had hair, lint and dust in ... read more
Business response:
Dear Jamie, Thank you for being our guest, and appreciating our front desk team's courteous and friendly attitude. However, we genuinely apologize for falling short of delivering a welcoming and pleasant environment. We work hard to provide the best and cleanest accommodations for all our guests. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. In response to your remarks, we have already alerted the housekeeping about this. Feedback like yours is instrumenta... read more
A Nightmare Experience We did not stay. The lobby was filthy and the desk agent was a slob. We asked for an adjoining room or a room next door as we are travelling with our 16 year old granddaughter. They did not have this. The agent said he would go to see if the room next door was clean. Why would he have to do this?? It was at 5:30 pm and they should have been cleaned by that time. At any rate we couldn’t get the room next door for some reason. On to if that he had a dog wandering around the lobby unleashed who proceeded ... read more
Business response:
Dear Beverly, First and foremost, we would like to offer you our apologies for the issues that you and your granddaughter experienced during your visit. We do try to honor room requests whenever possible; however, there are times when we do not have the requested room unoccupied and available. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Your feedback is greatly appreciated as it allows us to improve our guest experienc... read more
Not a happy customer Website shows you cannot check in till 3pm. We arrived around 3:35 and there was no room for us till around 4pm. The 2 guys at the front desk seemed to be making up excuses for us not having our room ready all while barely making eye contact. The 30" tiny TV was super slow to get working. If you hit the Guide to view channels the screen went to the top right 4"x7" window. The staff at the front desk says you have to turn off the computer and not hit the Guide button. At 10:30 am we went to check out and ... read more
Business response:
Dear Roman, We sincerely apologize for the series of issues you encountered during your stay. We understand your frustration regarding the delayed room availability, the difficulties with the TV, and the lack of front desk presence at check-out. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience caused. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We are committed to delivering a better experience in t... read more
I had reserved a room with 2 beds and i was given a room with 1 bed. She clerk said they over booked and they had to down grade me. We were traveling with my granddaughter and had to have a roll away bed delivered to my room. Not a good stay this time.
Business response:
Dear Daniel, We extend our apologies for not being able to provide you with the room you booked. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We value you as a loyal guest and ... read more
For the price, this hotel is run down. Extra charges for a rollaway bed. No dishes or amenities in the kitchen
Business response:
Dear Troy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.