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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room felt neglected the air conditioning system sounded like it was going to break every time it turned on and off. The freezer in the fridge keeping making knocking sounds every 20 mins or so. More sounds coming from the bathroom
Business response:
Dear Guest, We are sorry to hear that your visit was disrupted by maintenance concerns within your accommodation. A peaceful and comfortable atmosphere is important to us, and we regret that this was not your experience. Your comments regarding the in-room amenities and other noises have been shared with our maintenance department. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Tim at the front desk was very nice and helpful! The door to my room had a broken lock, so I was put in another room and the door to the bathroom was locked so I could get into the bathroom. I was in a hurry getting ready for an event. Thanks to Tim he unlocked the bathroom door. But it was a big inconvenience.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are pleased to know that Tim provided quick and courteous assistance when you needed support. However, we sincerely apologize for the inconvenience caused by the room and maintenance concerns you encountered. Your feedback is important and has been shared with the management team. We truly appreciate your understanding and hope to welcome you back for a smoother experience in the future. Sincerely Hotel Management
There is no Ice machine no the property, they told us to go buy ice at Dollar tree, no shampoo in the bathroom, dirty carpet in the hallway, dog pee in elevator, never again
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. We are also sorry that you encountered cleanliness issues and apologize for the inconvenience this has caused. Your comments will help us as we continually improve our amenities and service. We appreciate your input and hope you will stay with us again in the future. Sincerely, Hotel Management
Very simple hotel. Friendly helpful staff. Breakfast left alot to be desired, coffee was almost always out, weak and not always hot. Always had to ask for what we needed
Business response:
Dear Melinda, We appreciate you highlighting the helpful and friendly service you received during your stay. At Extended Stay America, we strive to make every guest feel welcome, and it’s wonderful to hear the team made a positive impression. We do apologize that the breakfast and coffee offerings did not meet your expectations, and your feedback will help us improve these areas. We hope you will consider staying with us again for an even better experience. Sincerely, Hotel Management
Clearly understaffed, bathroom was not cleaned very well, paint was used to cover up wear and tear, and the bed was incredibly uncomfortable.
Business response:
Dear Syreeta, Thank you for sharing your feedback. We appreciate your kind acknowledgment of our efforts, though we sincerely regret that certain aspects of your stay did not meet expectations. We understand how important cleanliness and comfort details are for a pleasant visit, and we apologize for any inconvenience caused. Your comments have been shared with our team to help guide improvements in these areas. We value your observations and hope you might consider returning in the future so we can provide a more comfortable... read more
The hotel was a bit dirty and old
When we First checked in nobody at the front. Had to yell for somebody to come. We went up to our room and they gave us either the wrong key. Or a key lock that did not work because we could not get into our room. Had to go back down to retrieve another key. And there was nobody in sight for at least 15 minutes. When I went to take a shower, there was hair on the wall. Clearly, not cleaned at all. For a few extra bucks, stay another place.
Business response:
Dear Miguel, Thank you for sharing your experience. We sincerely regret the challenges you faced during check-in and the inconvenience caused by the key issue, as well as the cleanliness concerns in your room. This is not the level of service we strive to provide, and we apologize for the discomfort and frustration it caused. Your comments have been shared with the management and housekeeping team for improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel M... read more
Exterior of patio pool public restrooms and stairwell needs attention
Elevator does not work. One of our guests just had knee surgery and one reason we chose this property was because it is listed as having an elevator. There were no rooms available on the first floor and we were told we could not have a refund immediately in order to book at a different hotel because it was past 6pm and we would have to contact Expedia directly.. She had to climb 3 flights of stairs as a room on the third floor was the only room available. Things happen but a courtesy call and immediate refund would have been... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.