This profile has been claimed by the business owner or representative.
Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken shower curtain rod, no iron board, no shampoo, no hair dryer, a muffin or granola bar as breakfast. Plus cockroaches! Would not recommend or return. Plus no one ever at yhe counter to tell issues too.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. Our team strives to provide a comfortable and convenient environment for every guest, and we regret that several aspects of your visit did not meet your expectations. Your comments regarding amenities and cleanliness are concerning, and we will address these issues to ensure a more fulfilling visit for our guests. We also apologize for the lack of assistance and will work to ensure more efficient service moving forward. We appreciate your input and hope t... read more
Property needs renovation Found a big roach in the bathroom, fan over the stove could not be turned off, bathroom out dated, uncomfortable bed. Curtains had holes, during the day you could see the light coming through the holes.
Business response:
Dear Guest, Thank you for sharing your reviews. We are sorry to hear about the issues during your stay. We do not want our guests to feel this about our hotel and the services. Thank you for bringing this to our attention. Our maintenance and housekeeping team is already at work to review and check problems and address them. We'll use your feedback to prevent similar issues in the future.Please stay with us again the next time you are in the city.Sincerely,Hotel Management
Pésimo hospedaje El piso en el que me pusieron estaba todo en remodelación! Habían trabajadores con música alta desde las 7am y haciendo mucho ruido hasta tarde. Olía a pegamento de pisos todo y a solventes. No se podía ni pasar para llegar a mi habitación!
Business response:
Dear Guest, We would like to extend our sincere apologies for the disruption and discomfort you experienced during your stay. We are actively engaging with our team to address these concerns, as they highlight important areas for improvement. Our commitment is to ensure that similar issues do not occur in the future. Thank you for bringing this matter to our attention. We look forward to the opportunity to enhance your experience upon your next visit to the area.Sincerely,Hotel Management
Staff was kinda short and rude. The building seemed like it was stuck in the 90’s. Popcorn ceilings in the rooms and office building ceiling tile in the hallways. The hallways were dirty, un-vacuumed and the walls had stains all over them. The room next to us must have had major water damage, because it was ceiled off with plastic and giant fans going. You could hear them all night. Left at 5am cause it was so loud we couldnt sleep. 0 stars if i could
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this a rare incident, please allow us another occasion to host you and provide you with ... read more
Would not recommend Hotel looks great from the outside. The room was run down. The bed was terrible and made noise every time you move. The only thing available in the room was soap and towels. You had to ask for anything else. The only redeeming factor was the front desk person who was great.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear the front desk staff provided great service. We apologize for the condition of the room, the discomfort with the bed, and the lack of in-room amenities. Your comments will be shared with our team to address these issues and improve the guest experience. Thank you again for bringing this to our attention. We value your feedback and hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Not so good The room smelled, and I woke up with bug bites. No coffee maker or shampoo. The room has a fridge and stove, but you must ask for plates & silverware.-- The "breakfast was Nutrigrain bars and wrapped muffins. The staff was nice. - They were doing some kind of renovation, and the hallways were a mess.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unsatisfactory experience you encountered during your stay. We take your concerns seriously and will promptly address the issues you raised with our team to ensure that the room is thoroughly cleaned and inspected. Additionally, we regret any disappointment regarding the in-room amenities. To maintain cleanliness for all guests, we store dishware at our front desk and are happy to deliver these items to your suite upon request. We also recognize that the... read more
Hallways were in shambles. Room and paint looked terrible. AC was fighting for its life barely worked. Bed felt like sleeping on a rock. Pillows were awful.
Business response:
Dear Guest, Thank you for your review. We appreciate your feedback and are genuinely concerned about the issues you raised. Your comments have been documented and shared with the relevant team members to facilitate improvements. Please accept our apologies for the inconvenice caused. Your insights are crucial to our ongoing efforts to enhance our overall guest experience. We hope you will consider returning for an improved experience.Sincerely,Hotel Management
Nothing good other than easy access to towels and toilet paper
Business response:
Dear Guest, Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.