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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average It was okay. The hotel had some weird smells. I wasn’t in the room all day since it was a business trip. He breakfast wasn’t breakfast, it was a muffin or nutrigrain bar and coffee. The staff was very friendly and polite.
Business response:
Dear Guest,Thank you for choosing Extended Stay America! We’re glad to hear that our team made a positive impression with their friendliness and politeness. We apologize that the breakfast offerings didn't meet your expectations. It’s important to us that every aspect of your stay meets expectations, and we’ll address these areas to improve our guest experience. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
The location was great, a 20 min walk to downtown Palm springs. Lots of restaurants near by to choose from. There is a casino with a few blocks and the Thursday night market is always great to visit. The hotel itself was good, the staff were very friendly. The room was a great size and the kitchenette was great to have. You need to request the items for the kitchen from the front desk. They only clean one every 2 weeks, so I bought wipes and wiped everything down (too be fair I do this with all hotel rooms, to avoid getting ... read more
Overall, very nice Smells in the hallway were pretty grim, including cigarette smoke on non smoking floor. Noise from other rooms was incredibly loud in hallways and in bed, even past midnight on a Thursday! Maybe that’s normal in Extended Stay? It seemed odd and disrespectful to me. Good thing I had earplugs! Other than that, the room itself was clean and very nice, very comfortable. The staff was very pleasant and helpful! I enjoyed my stay.
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn about our comfortable accommodations and the excellent service provided by our dedicated team contributed to a pleasant stay. However, we sincerely apologize for the inconvenience you encountered and appreciate you bringing these to our attention. We are committed to addressing them promptly. We look forward to the opportunity to welcome you back in the future and to provide you with an even more exceptional stay.Sincerely,Hotel Management
Great location--close to airport--ok for price we paid however it is in need of repairs & better housekeeping. Halls, lobbies, elevators & front door had scuffs, paint chips, debris in ground, baseboards not attached. I would stay here again due to the closeness to airport
Business response:
Dear Geri, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve, as well as what you enjoyed about your time with us.It was a pleasure hosting your visit, and we look forward to accommodating you again.Sincerely,Hotel Management
The web site indicates that tableware and cookware are in each room but you actually have to ask for everything, there isnt even a coffee maker or hair blow dryer in the room. And the box of tissues in the bathroom had 1 tissue in it...the grab and go breakfast was also very disappointing.
Business response:
Dear RuthAnne, Thank you for staying with us. It's great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our breakfast choices and the in-suite amenities. We keep the amenities available and kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. We regret the inconvenience it caused. Your feedback is much appreciated. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,482 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.