Extended Stay America - Palm Springs - Airport

Business response:

Dear Guest, Thank you for sharing your feedback. We apologize that your accommodations were not as clean as expected. Your comments have been shared with our housekeeping team to help improve the guest experience, and we hope to welcome you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to know your accommodation felt refreshed and that our team’s attentiveness contributed positively to your stay. We understand how important a peaceful atmosphere is, particularly during overnight hours, and appreciate you noting how surrounding activity affected your rest. Your comments have been acknowledged as part of our ongoing focus on guest comfort. We value you taking the time to provide this insight and hope to welcome you again for an even more relaxing visit in the future. Sincerely, Hot... read more

Business response:

Dear Guest, Thank you for including Extended Stay America in your travel plans! We’re glad you enjoyed the amenities and found our team friendly during your stay. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and are genuinely sorry to hear that our shuttle service and coffee options did not meet your expectations. We're also disappointed to learn that the pastries did not meet your expectations, and we understand how important these details are for a pleasant stay. Your comments are invaluable to us as we strive to enhance our offerings, and we hope to provide a better experience for you in the future. Thank you for sharing your thoughts with us, and we look forward to welcoming you back f... read more

Business response:

Dear Guest, We are glad to hear that your stay was satisfactory. At Extended Stay America, we always strive to provide a comfortable and welcoming environment for all our guests. Your feedback is appreciated, as it helps us continue offering a reliable experience. We hope that on your next visit, everything exceeds expectations and that we have the opportunity to make your stay even more enjoyable and memorable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are glad to hear the setting worked well for your plans, and it is wonderful to know the surrounding area added convenience to your visit. Our team strives to create an experience that feels both comfortable and welcoming, and feedback like yours helps us understand what guests value most. We truly appreciate your time and hope your next stay offers even more ease and enjoyment. Sincerely, HotelManagement 

Business response:

Dear Guest, Thank you for your wonderful feedback and for recognizing Esmerelda’s amazing service. We are delighted to hear that her sunny disposition and warm professionalism made a positive impact on your stay. At Extended Stay America, our team takes great pride in creating a welcoming atmosphere, and it is truly rewarding to know that Esmerelda helped make your visit enjoyable. We appreciate you sharing your experience and are grateful for your kind acknowledgment of our front desk staff. We look forward to welcoming you... read more