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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
the fire alarm sounded at 4:30 AM, when I called the front desk was advised that it was not a test and that the dryer was smoking. they may want to consider cleaning the filters more often.
Business response:
Thank you for the feedback about your stay. We apologize for the unfortunate situation experienced during your stay and that this ruined your stay. Hopefully, you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Staff was very helpful. Although the continental breakfast was a lot smaller. No juice of any kind, no mike eith. Not a big dwal but most are looking for more of a choice.
Business response:
David, thank you for staying at Extended Stay America. We are glad to know you were impressed with our associates and had a pleasant time with us. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Hotel was fairly clean. Just did not like that they don’t have amenities in the rooms like other hotels. Example would be a hair dryer and I’ve stayed at other Extended Stay hotels that provide kitchen accessories, so you can make use of the kitchen. Probably wouldn’t choose this hotel again unless it was absolutely necessary. Pillows were horrible, I’m glad I brought my own.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to ... read more
Needs some serious updating. Lobby small.
Business response:
Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great quality in the rooms, don’t fear! Slow check in but perfection otherwise. Friendly folk. Nice and private.
Business response:
Thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Worth the cost Great location. Near stores and restaurants. The smelled like stale Smoke tho. Loved that it had a kitchen, but had no ice. AC was on 60 but room temperature was never really cold.
Business response:
Melody, thanks for sharing your review online. We are delighted to read you had a great stay at Extended Stay America and that our location was the highlight. Your feedback has been discussed with the housekeeping and maintenance teams for review and action. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,764 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.