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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay This was a very nice hotel. It had a kitchenette and was large. It is a great place to stay whether it for one night, a week, or even longer. That even offered dishes to use in the kitchenette! Very friendly staff. A great place to stay!
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you were impressed with the comfort of your well-equipped room. We appreciate your nice comments and look forward to welcoming you back soon. Sincerely, General Manager
Nice hotel clean room clean bathroom nice kitchen room was a good size my wife loved it. We will be coming back to stay at this hotel. Would like it if you offered better breakfast thoe. Located by a lot of good places to eat. Right by the highway so it was quick access.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and your well-appointed room. It was a pleasure hosting you, and we look forward to welcoming you both back soon. Sincerely, General Manager
We were in town taking our son back to campus at UWF. The room was comfortable and just what we needed.
Business response:
Ashley, thank you for selecting Extended Stay America - Pensacola - University Mall for your visit. It’s a pleasure knowing you loved your comfortable room and had an enjoyable time being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Just ok..we wasn't in the room that much! Overall it was ok. We stayed gone most of the time so not that bad. The tun was so stopped up we had to wait 30 min in between showers jus for the next person to go. The lady at the front desk was very vague and short with us at check in!
Business response:
Julie, thank you for being our guest at Extended Stay America - Pensacola - University Mall. We are glad to see you were overall pleased with your stay, but we are sorry for the inconvenience you experienced while being here. We value your feedback and assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Extended Stay, A YMCA? Manager was not there for a few days, it appeared that the remaining staff was feeling the pressure. Some staff tended to be abrupt, without a professional demeanor. Other staff seemed to be nice, but the level of service offered was not what I would recommend. I was told that the Extended Stay experience was more like a YMCA. I checked out the day the manager came back. They did try to make things right, and I appreciated that.
Business response:
Gregg, we always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back in the future. Sincerely, General Manager
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Pensacola - University Mall, and we look forward to welcoming you back soon. Sincerely, General Manager
Wish my rooms were ready Reserved 2 rooms, 2 nights Jul 9-11. Check in is at 3pm. Arrived at 6:10 pm, rooms aren't ready. At 7pm 1 room was ready, over an hour later 2nd room ready. Something to do with a housekeeper going to the hospital (hope the person is OK). I asked the desk clerk if the Manager was aware of situation, she said "Yes", I asked if the Manager was there she said "No". There were several others waiting for their rooms also. I believe the Manager should have been there to assist in the problem.
Business response:
Deidre, thank you for being our guest at Extended Stay America - Pensacola - University Mall. We are glad your overall stay was comfortable. That being said, we are sorry for the inconvenience you had at the time of check in. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We apologize for not meeting all of your expectations and regret we were not aware of the problems while you were still with us. It was our pleasure accommodating you, and we hope you will return for a perfect stay. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America - Pensacola - University Mall. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,545 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.