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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com gave very little information about"extended stay". There is no daily housekeeping, no pool,no ice machine and a "grab and go" breakfast. The hotel floors were not clean, including the hall carpet and the elevator floor and our room floor.
Business response:
Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and have taken corrective action so this does not happen again. Thank you again for being our guest, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for being our guest and for your wonderful rating. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Thanks again for your business, and we hope you will choose Extended Stay America - Pensacola - University Mall again! Sincerely, General Manager
Business response:
Thank you for the wonderful ratings regarding your stay at Extended Stay America - Pensacola - University Mall. We strive daily to please our guests by providing clean, comfortable accommodations & friendly service and your feedback tells us we are meeting those goals. We appreciate you choosing our hotel and look forward to welcoming you back for another stay. Sincerely, General Manager
Business response:
Thank you for selecting Extended Stay America - Pensacola - University Mall for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Off the main road The hotel is decent. It was clean but worn. Staff was helpful. Breakfast was grab and go. Bed was comfortable. Lots of restaurants near by. Try the Shrimp Basket for seafood.
Business response:
Thank you for posting a review about your stay experience here at Extended Stay America Pensacola - University Mall. It's nice to hear that you liked our clean property, comfy beds, courteous associates and the facilities we offer. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
Great budget stay enroute No frills but completely adequate. Inn is being upgraded with new flooring, furniture, etc. Everything worked and room was comfortable. Fridge, cooktop and microwave in kitchenette if you want to make your own meals. Muffins, fruit and granola bars for breakfast at the desk.
Business response:
All of us here at Extended Stay America Pensacola - University Mall are happy to hear you loved your overall visit! We are glad that you enjoyed your accommodation with thoughtful amenities, our breakfast offerings, the facilities and the great value we offer. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager
Completely comfortable Room was better than expected after reading previous reviews. The rooms have all been completely renovated.The AC worked great which is a big deal. I was very comfortable. Just make sure if you need kitchen items you have to ask for them. Don't expect housekeeping if you stay just a couple of days but if you need anything like clean sheets or extra towels they will give them to you. The front desk employees were very nice and helpful. Lots of restaurants in the area and the mall is across the street.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Pensacola - University Mall. We are glad that you liked your updated suite, our helpful staff and convenient location close to the area restaurants and shopping choices. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Thank you once again, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for selecting Extended Stay America Pensacola - University Mall for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Lay your head down. It's a good place to lay your head on a pillow and sleep one night. Nice service. Clean room.
Business response:
Thank you for your visit. We are glad to see you had an overall great stay, and liked your spotless accommodation, but we truly apologize for failing to meet all of your expectations. It was great to have you here, and we hope you will give us a second chance for a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,486 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.