Extended Stay America - Pensacola - University Mall

Business response:

Danyel, thank you for your candid feedback. Although you had an overall nice stay, we are sorry for the problems you experienced. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. In regard to our grab-and-go breakfast, we have shared your comment with our concerned team members to improve our product offering. We regret the inconvenience you had and hope you will consider us again the next time you are in this area.... read more

Business response:

Wow - Sean, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gianna, thank you for sharing your experience at Extended Stay America. We are glad to know you had a great time here and were impressed with the service provided by our front desk associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Angela, thank you for staying at Extended Stay America. We are glad to know you enjoyed everything that we have to offer. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, our suites and our amenities. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Sarah, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Chad, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing us. We are happy to know overall you had a good stay, but we're sorry for the many difficulties you encountered during your visit. We didn't want our guest to leave with such experience and have taken note of your concerns to ensure its rectification. We value your business and hope you will choose us again so that we can serve you better. Sincerely, General Manager