This profile has been claimed by the business owner or representative.
Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Entry to lobby was not cleaned. Needed to be vacuumed/swept. We were worried that the rooms would be the same. But not so. The room was wonderful. BUT no coffee maker! We were not told that there was an extra charge for daily cleaning. I have never stayed at one of your properties before. I just assumed that there would be daily cleaning. I am okay with that and they did give us clean towels upon our request. Oh... forgot to tell them the light on the stove was out. Continental breakfast only consisted of grits and oatmeal a... read more
Business response:
Thank you for selecting Extended Stay America - Pensacola - University Mall. We are pleased you had an overall nice stay and enjoyed being with us. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to welcome you back soon at Extended Stay America - Pensacola - University Mall. Sincerely, General Manager
Hotel close to the airport. The staff was amazing. They held my reservation as I arrived late in the evening. The room must have been under renovation. There was a vacuum hose in the room. Non of the lamps had light bulbs.
Business response:
Thank you for your evaluation of our hotel. It's nice to know your overall stay was pleasant and that you liked our convenient location and courteous associates. However, we are sorry for the inconvenience you experienced due to our on-going renovation. We are very excited about this project and would love for you to come back to see the final results. Sincerely, General Manager
Clean, but well used (hall carpet was worn through in spots). Non smoking room - still had lingering smell of a previous smoker.
Business response:
Thank you for staying at our hotel. Although you liked the level of cleanliness we provide, we are sorry for the housekeeping issues you experienced. Your feedback will be shared with the concerned team in an effort to improve our service delivery. We appreciate your business and hope to host you again in the future. Sincerely, General Manager
Ok Hotel In A Pinch The bed was comfortable, the hotel was clean, and the staff was friendly. The only complaint was the local area brought in customers that did not obey the no smoking policy and the hallway reeked of weed.
Business response:
Michael, thank you very much for staying at Extended Stay America - Pensacola - University Mall. We are excited to know you loved the comfort provided by our beds and the excellent service received from our staff. However, we are sorry for the inconvenience you experienced due to the smoke smell and regret the same. We hope you will give us a chance to serve you better in the future. Sincerely, General Manager
Good. Clean, quiet, comfortable, friendly staff, just off the main road and close to the interstate exit. About 15 minutes from the beach. Wish there was a continental breakfast, or at least some fruit added to the "grab and go".
Business response:
Thank you for choosing to stay at Extended Stay America - Pensacola - University Mall. We are glad you enjoyed your overall stay with us and that our location close to the beach was perfect for your needs. We also appreciate your observation in regards to our breakfast offerings and have taken a note of the same. Thanks again, we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Regina, many thanks for posting your kind rating about Extended Stay America - Pensacola - University Mall. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
very good need work on breakfast
Business response:
Albert, it was a pleasure having you as our guest at Extended Stay America - Pensacola - University Mall. We strive to please our guests and your feedback tells us we are meeting those goals. We also value your suggestion and look forward to your return visit in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.