Extended Stay America - Pensacola - University Mall

Business response:

Thanks so much for taking the time to review your stay at Extended Stay America Pensacola - University Mall. We appreciate your loyalty and are glad to know that we met all of your expectations once again. Thank you for being our guest. We can’t wait to welcome you back. Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay at Extended Stay America Pensacola - University Mall. We are thrilled to read that you enjoyed everything we have to offer. We would love to welcome you back the next time your travels bring you to our area. We are delighted we created a loyal guest. Sincerely, General Manager 

Business response:

We are so happy you were comfortable here and you could enjoy some personal time at our hotel. We are also thrilled to read that our convenience to various shops and restaurants was perfect for your needs. Thank you again for staying at Extended Stay America - Pensacola - University Mall. We hope to welcome you back soon. Safe travels! Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Pensacola - University Mall for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay with us. It was a pleasure to have you as our guest, we hope to see you again soon. Sincerely, General Manager 

Business response:

Thanks for posting a review so the future travelers can read about your pleasant experience here at Extended Stay America - Pensacola - University Mall. It is so nice to read how much you enjoyed your stay, and we are happy you were impressed with our suites and convenient location. Thank you for being our guest, and we would love to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are sorry that our hotel did not meet your expectations and that you were inconvenienced by the odor. We appreciate you sharing your concern. We will revisit our deep cleaning program to see where we can make improvements. On a brighter note, we are glad that you were pleased with the service our staff delivered. Thank you for your feedback, and we hope to welcome you again to our hotel. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and have taken corrective action so this does not happen again. Thank you again for being our guest, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful rating. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Thanks again for your business, and we hope you will choose Extended Stay America - Pensacola - University Mall again! Sincerely, General Manager