Extended Stay America - Peoria - North

Business response:

Jackson, thank you for choosing us. We are glad our location worked well for your needs. However, we are sorry for the odor issue you experienced in your room. Your feedback has been shared with the housekeeping team to make sure this room receives a deep clean to remove the smell. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us on your trip to our city. We are glad you liked the newly renovated property and that we were able to meet your expectations at a great price. Kindly note, kitchenware, and in-room amenities are available at the front desk to ensure their cleanliness. Thank you once more for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a peaceful stay with us and liked your fully-equipped kitchenette. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate bringing this to our attention so we can continue to improve our hotel. However, we're glad to know overall you had a pleasant stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely... read more

Business response:

Thank you for reviewing your stay. We apologize for the poor service you received from our associates. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Britiney, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with our well-kept hotel and that the service provided by our associates met all your expectations. However, we're sorry for the odor you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management