Extended Stay America - Peoria - North

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a peaceful stay with us and liked your fully-equipped kitchenette. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate bringing this to our attention so we can continue to improve our hotel. However, we're glad to know overall you had a pleasant stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely... read more

Business response:

Thank you for reviewing your stay. We apologize for the poor service you received from our associates. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Britiney, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with our well-kept hotel and that the service provided by our associates met all your expectations. However, we're sorry for the odor you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Brock, thank you for recommending Extended Stay America. We are glad to know you were impressed with our well-kept property and had a nice time here. We value your suggestion and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you loved our well-kept property and that our location close to shopping and restaurants was convenient for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management