This profile has been claimed by the business owner or representative.
Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleaning The bathroom shower curtain had a smell like they needed to be cleaned. My refrigerator didn't work but made a loud noise. This my second time visiting this location. My first visit was perfect this time around was terrible.
Business response:
We appreciate you as a valued guest and thanks for staying with us once again. We apologize for falling short of your expectations and the inconvenience caused. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Business response:
Sumit, thank you for rating your stay at Extended Stay America - Peoria – North. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Very Basic Motel Overall the hotel wasn't the worst. The room was ok, a little dated but ok. Housekeeping only come very seven days which is horrible the sheets on the bed were not clean and you have to request towels they don't just given them you.
Business response:
Shakenna, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, this service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We h... read more
Solid value for the price point Nothing fancy here. Good value if you get a room in the $50-80 range. Higher than that price point, you can probably find nicer rooms. Nothing fancy here - solid rooms, nice front desk staff, solid service, basic amenities, clean enough rooms. Surrounding area seemed a little run down at first but I didn't pick up on anything unsafe in the surrounding area. If I got a good value deal, would stay here again.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked our hotel and were satisfied with all our offerings. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
air conditioner was noisy--off and on all night
Business response:
Terry, thank you for visiting Extended Stay America - Peoria - North and for sharing your feedback. We are pleased to know your overall stay was good, but I am sorry for the inconvenience you experienced with HVAC unit in your room. I have shared your feedback with my engineering team to ensure quick review and action. We hope this didn’t overshadow your otherwise positive stay and that you will choose us again in the future. Sincerely, General Manager
Staff member Amanda was very helpful and friendly. Went beyond what i expected to help me.
Business response:
We are thrilled to read you had a great stay with us at Extended Stay America - Peoria - North. Thank you for mentioning our staff, especially Amanda. She is a true asset to our team, and we will be sure to share your compliments. Again, thanks for your feedback, and we hope to see you again soon. Sincerely, General Manager
Business response:
Pamela, thank you for the terrific rating regarding your stay at Extended Stay America - Peoria - North. Making sure that each guest's visit is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Business response:
William, thank you for being our guest at Extended Stay America - Peoria – North. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Staff needs customer service training The people at the front desk are apathetic. I would not stay here again. The refrigerator smelled which made the whole room smell. This hotel needs renovations.
Business response:
Robin, I apologize for the disappointing stay you had with us. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. I have shared your concerns with my Front desk and housekeeping team to take corrective actions immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,687 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.