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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good overall...trash could've been taken out Good stay overall, but the trash was not taken out by housekeeping prior to my stay. Garbage can in the kitchen was full.
Business response:
Thank you for taking the time to post the review of your stay. We apologize for the less than the spotless condition of your room and for the housekeeping issue you experienced. The steps have already been taken to address and correct our performance, and we will continue to work hard to do just that. We hope you will visit us again when your travels bring you back our way. Sincerely, General Manager
Nice budget wise Hotel Price was right, simple grab and go breakfast, friendly staff, clean room. Would definitely stay here again!
Business response:
Sandy, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It was a pleasure reading you liked our location which was convenient for your needs and the great value we offer. We look forward to welcoming you back soon. Sincerely, General Manager
Inexpensive and roomy Checked in in the late morning and the room was ready and clean
Business response:
Norm, thank you for being our guest. We are happy to know you liked our location and had a good time here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager
Escaso desayuno El desayuno comparado con otros hoteles de la misma cadena muy limitado el de Peoria, excelente el de Missoury
Business response:
Gerardo, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, General Manager
The hotel was OK for what we needed at the time. Most Extended Stays that I have gone to has the kitchen utensils stocked but here we had to call down for them and the employee seemed annoyed at the request.
Business response:
Thank you for being our guest. We are glad that your overall stay was enjoyable, but we apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and we will be sure our team communicates this more clearly going forward. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Needed updated
Business response:
Daniel, thank you for your 4-star rating. I am glad you had an overall great visit. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Cleaning The bathroom shower curtain had a smell like they needed to be cleaned. My refrigerator didn't work but made a loud noise. This my second time visiting this location. My first visit was perfect this time around was terrible.
Business response:
We appreciate you as a valued guest and thanks for staying with us once again. We apologize for falling short of your expectations and the inconvenience caused. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Business response:
Sumit, thank you for rating your stay at Extended Stay America - Peoria – North. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Staff needs customer service training The people at the front desk are apathetic. I would not stay here again. The refrigerator smelled which made the whole room smell. This hotel needs renovations.
Business response:
Robin, I apologize for the disappointing stay you had with us. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. I have shared your concerns with my Front desk and housekeeping team to take corrective actions immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.