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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasantly surprised Very clean, roomy , homey feel. Pleasant staff. Free parking. Close to everything
Business response:
Dale, thank you for taking the time to post this wonderful review of your stay at the Extended Stay America. We appreciate the positive feedback and are thrilled to read how pleased you were with our accommodations, facilities and complimentary amenities. Our entire staff works hard to exceed the expectations of our guests so reviews like yours make it all worthwhile! Should your travels bring you back to the area, we hope we will have the pleasure of welcoming you again to the hotel. Sincerely, Hotel Management
Nice and close to everything. Hotel staff at the desk were friendly and helpful at all times. General cleanliness good, but housekeeping staff appears to be lazy. Desk clerk cleaned the sink in my room after I found the previous occupant had left dried shaving soap and whiskers in the sink and housekeeping had missed it when preparing the room for a new occupant. Except for the housekeeping problem, everything else was excellent. I would stay there again. Centrally located and easy to get to everything you might want to see.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you loved our convenient location. We value your feedback with regard to our housekeeping service and have taken a note of it. Thanks once again, and we look forward to your next visit. Sincerely, Hotel Management
Almost perfect checked on in Had to wait for almostv45 minutes to check in because Expedia failed to inform the hotel that I was checking in that day and then had to call them to send fax or call the hotel to confirm my reservations other than that it was great!
Business response:
Thanks for choosing Extended Stay America for your stay. Although you experienced problems with your reservation at the time of check-in, we are glad that our stay with us was comfortable. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
That old saying- what you pay , is what you get. Room was 50/50 clean. I clean for a living so I see all the flaws , some time I wish I didn't. Girl at front needs to work on friendliness. But it was our choice , cheap stay go for it.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Wow - Brandon, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Smell The curry smell was aweful -should keep certain rooms for that type of cooking
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the odor issues you had in your room and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Quick night We spent the night between our destinations. It was perfect for that!
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Not a good one I stay here most of the time when I’m in town, this time around wasn’t so good. The room was dirty, smelled like a cologne factory, like someone just left it. Then the sheets seemed as if they weren’t changed, found hairs on them and stains. I asked for new sheets from the front desk and just placed them on top of the bed to sleep.
Business response:
Donald, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.