Extended Stay America - Peoria - North

Business response:

Wow - Brandon, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the odor issues you had in your room and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and were impressed with the comfort of your well-appointed room. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for including Extended Stay America in your travel plans. We are pleased to know our location was convenient for your needs and that you found us to be a good value. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America and truly appreciate your kind comments regarding our convenient location and friendly staff. Your comments recognizing the service provided by our courteous associate is appreciated. It was a pleasure having you as our guest with us, and we hope you will choose us again! Sincerely, Hotel Management 

Business response:

Scott, it was our pleasure having you as our guest at Extended Stay America. It’s a pleasure knowing you liked our reasonable rates and the friendliness of our associates. We value your observation in regard to the cleanliness and the tub issues you encountered. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Nichole, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management