Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Christopher, we offer our sincere apologies for the cleanliness issue and that our staff was not able to solve your complaint regarding the noise issue to your satisfaction. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the cleanliness and poor service is discussed with the team to ensure we deliver better hospitality going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Errol, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Rosie, thank you for reviewing your stay. Although you were pleased with the service provided by our associates, we apologize for the average condition of our hotel. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked your spacious room, we apologize for the average condition of our hotel and for the smoke smell you experienced while you were here. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will giv... read more

Business response:

Dear Kimmarie, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Kimmarie, thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management