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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty hole in wall d raw misding the light in tbe batbroom was so dielrty could not even see to.put on my makeup polevwas missing where to hang your towel
Business response:
We certainly apologize for the cleanliness issues you encountered which led to a disappointing stay.We have shared your feedback with the housekeeping team so adjustments can be made immediately.We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Not as advertised Unpleasant
Business response:
Crystal, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Don’t stay there if you like your money The worst stay ever. Dirty nasty bugs you name it. Staff is rude and the sheets was nasty the manager was rude I will never stay there again
Business response:
Lamar, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Property smelled like smoke the minute you walked it Was not clean at all. The pictures online are clearly false advertisement. Way too much money for the room that wasn't in good shape. Only thing i did like was the fact that that refunded me my money without hesitation
Business response:
We apologize for the cleanliness issue you experienced during your stay. Your feedback has been shared with the housekeeping team to make sure this property receives a deep clean to remove the smell. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Worst room ever.... couldn't even stay. This is the worst place in have been in. There was trash and spit on the floors. There was trash in the cabinets and the furniture was broken. I was so uncomfortable being in there I could not even take my coat off. This place should not be allowed to have guests let alone have them stay over night in these conditions. I am horrified at how this is acceptable to anyone.
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I didn’t like being overcharged for one night that I didn’t not book
Business response:
Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We are sorry for your experience here and if you would like to discuss your charges, you can reach us at the front desk. Thank you once again for your feedback. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
The smell in the room was bad. It smelled like a gym locker room. The TV did not work. Everything in the room looked run down.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.