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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money
Business response:
Felicia, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
it was dirty and in poor condition staff was not helpful
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
customer service 0 The check in process was a mess, no one at the front desk to check us in. The curtains in the room were really short and the sunlight enters inside so no one could really sleep. They really could use some upgrade for the grab and go breakfast. Anyway I will not be returning and would recommend at this location. The only pro was that it is a few minutes to Philadelphia Airport.
Business response:
Thank you for evaluating your visit to our hotel. We apologize for the delay in you experienced at the time of your check-in. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the front office team to be diligent going ahead. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel ... read more
Nothing I was impressed with wil not stay in the brand name again online pictures disappointing.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I was stuck unexpectedly in Philadelphia on a Friday night because weather caused me to miss the last flight home. I selected Extended Stay America because it looked nice and they had a free airport shuttle. I didn't call them first, I assumed their services/amenities listed were functioning. So I made a non-refundable purchase for a night. Then I called them. They told me that their driver called in and wasn't working so the free shuttle was absent. Instead I stayed across the street fro them at Courtyard by Marriott whose ... read more
Business response:
Bruce, thank you for reviewing our hotel. We apologize for the inconvenience you had due to the shuttle service. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to prevent such an incident from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
My paid room and and confirmation was not held. I was stranded at the Philadelphia airport. Every hotel at the airport was sold out they could only get me in a hotel that was an hour and a half away. I would never use or recommend Travelocity.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Is not good crevice not clean good the doors is not clean in the front entrance no good
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.