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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La cercania al aeropuerto ,pero nos despertaron a las 11 y media de la noche por un error de ellos y mi nieta se sobresalto y se asusto
Business response:
Reynel, thank you for sharing your feedback. Although you liked our location, we apologize you and your granddaughter’s sleep was disrupted due to an unfortunate error. We are reviewing this from our end to ensure a comfortable experience for every guest entering our doors. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Dissappointing and high priced Slow check in, hotel is run down and needs a major deep clean and update. Room smelled like smoke, was dirty, mosquitoes, toilet seat broken, missing a drawer in the kitchenette, just overall very dissappointing especially for the price paid. They say it's a short walk from the septa station - that is true (10 mins for us) but no sidewalks for a lot of it. Have to walk on the bike lane along a busy road. Would not recommend or stay there again.
Business response:
Gary, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience to our guests. We also regret that you felt we did not merit the rate you paid. Thank you for your constructive feedback, as this helps us to improve the experience for future gue... read more
Customer service was terrible. Despite being non smoking property smelled of smoke.
Business response:
Thank you for staying with us. We are sorry for the smell of smoke you encountered and the service issues you experienced while here. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it accordingly. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Terrible experience! We booked (and paid for) a room for five, but when we arrived they only had a room that slept three available. We were told we could "take it or leave it". With nothing else available in the neighborhood, we had no choice but to "take it." Then they gave us the keys to a room that was already occupied (awkward!). Two adults had to share a twin size pull-out and someone had to sleep on the floor of the closet! The room itself had broken furniture and the bathroom door didn't lock but the room was not disg... read more
Business response:
Thomas, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Poorly maintained and did not get the rooms we reserved
Business response:
Ted, thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved. Also, we are sorry our facility did not meet your expectations. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bugs that bite the hell out of you. 2 wash clothes 2 towles No dishes Fire in the laundry room High prices Pay to park
Business response:
Dear Guest, thank you for sharing your concerns with your review. We enjoyed having you stay with us and we are so sorry for failing to meet your expectations. We take these matters very seriously and can assure you there was no fire. One of the belts broke and the motor seized which set off the smoke alarms. We also have limited housekeeping services as an extended stay hotel and would have exchanged out your towels at the front desk as well as provide you with any necessary kitchen items. We are sorry if our team failed to... read more
The inside of this hotel had a general air of uncleanliness. Hallways were dark, elevator floor was dirty and sticky. Heard from another guest that it had been stopping between floors. Our room smelled like old cigarette smoke, the air conditioning was shut off and a window was open when we first arrived so the room was hot and humid. Counters had dried in food on them, the bathroom had a dirty wash rag hanging on the back of the door. Hair on the pillow case. Floor was sticky in spots. Breakfast was packaged muffins, granol... read more
Business response:
We apologize as you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Will not stay there again Very unorgonized ,responsible for own trash ,mold stays on cloth shower curtain was not happy with stay was kind of forced to book there all surounding area hotels where sold out
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
3 hours from apt to hotel no shuttle unt 5,pm confirm stated 5am to 930pm had to o change room smoke detect kept GH going off Ac very noisy same with frig taken to wrong hotel and had to wait again for shuttle would like refundd worst ever travel day
Business response:
Thank you for choosing us. We sincerely apologize for the poor service delivered by our shuttle driver. Your feedback will help us improve our service levels going ahead. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.