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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Philadelphia Airport ESA Smelled like old cigarettes and in generally run down condition. About 1 AM we assume they were filming an episode of Cops outside of our room. Clerk in the morning was MEAN. No coffee in room or available in the lobby.
Business response:
Samuel, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Did you want the cushions to sit on? This was the most awful place I have ever stayed. The staff was rude and unwelcoming, the hotel was dirty (including sticky floors), and the place was in DESPERATE need of maintenance. The elevator was out of order almost my entire I stay. I ended up checking out early and staying with a friend because the cleanliness was so awful. When I arrived in my room, it reeked of sprayed air freshener and the pull out couch had no cushions. I tried to call the front desk, but the phone on the beds... read more
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with our appropriate teams to make sure all procedures are being followed, so this does not happen again. We value your comments and do hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Charged for parking Did not accept my veteran status Never put through wake up call
Business response:
Thank you for your review. We are sorry for your disappointest with the parking charges and for not getting the wake-up call. We value your feedback and hope to have another opportunity to serve you better. Sincerely, Hotel Management
Check-in process was slow. Mildew like smell as soon as you entered lobby, entire 2nd floor smelled like marijuana. "Grab & Go" breakfast was a joke....... coffee, muffins, oatmeal packs.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible Stay This was one of my worse stays ever. The flooring was very dirty and when I took this matter to the front desk, I was told my stay was not eight (8) days for them to clean/mop the floor and the appliances were very beat up and out dated. As a general rule, I always put on the security latch on to the room door when inside... in this case luckily I did because someone (not the maid staff) at 10:30pm was able to use a key card and open the door. I yelled who the @%#* is it and they bolted away. At checkout I expl... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry for your disappointment with our hotel policy and also apologize that the breakfast offerings were not to your likings. Your feedback will be shared with the appropriate team for review and action. We value your comments and hope you will give us another chance to serve you again. Sincerely, Hotel Management
I needed to cancel because of family problem. Was hoping to at least get a credit future. Disappointed
Business response:
Kristi, thank you for your review. We regret we were unable to accommodate you due to your family problem. We are sorry for your disappointment. We hope this will not stop you from choosing us again whenever you are in the city. Sincerely, Hotel Management
PLEASE READ THIS: TRAVELOCITY SHOULD NOT EVEN OFFER Do yourself a favor and book somewhere else. I walked in a the smell of the place smacked me in the pace. It's DISGUSTING. It smells like mildew upon entrance and only gets worse. The halls and room smell like cigarettes and he door was cracked and broken around the frame. Did I mention the smell? The sheets had a smell too so at this point I'm not even sure I slept in a clean bed. I only booked this place due to missing my train home but rest assure I will never book this ... read more
Business response:
Fika, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a clean environment, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I can’t believe this place cost $120 a night. The floors were sticky, the room smelled HEAVILY of cigarettes yet I signed a non smoking agreement. The building itself seems old and everything is in need of deep cleaning or renovation. It has several distinct smells that I could not figure out. I stayed in a super 8 motel the day before for $50 and it was in the same condition. I specifically picked this place to “treat” myself on the last day of my week long drive across the US. I was very disappointed.
Business response:
Kyle, thank you for being our guest. We apologize for the odor and cleanliness issues you had in your room. Your comments have been discussed with our housekeeping team to make sure your room receives a deep clean. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.