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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very spacious – however it smelled like cigarette smoke. The sign said it was a smoke free facility. Bathroom door was cracked dash looks like it had been kicked in. The continental breakfast was very limited - Only coffee, granola bars, and packaged muffins.
Business response:
Thank you for being our guest. It is nice to know you liked our spacious accommodations. However, we apologize for the maintenance issues you had in your room and for the smoke smell you experienced. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, our maintenance team has been alerted to take corrective measures. We hope you will choose us again so we can provide you with a much better experience. Sincerely, H... read more
Ça a prit 15 min avant de nous faire servir à notre arrivé et ce pas car il y avait bcp de personne devant nous mais car il ny avait personne à la réception. Tiroir arrachés ds la salle de bain etc
Business response:
Junior, thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Definitely will come back No complaints here.
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Sorta kinda good The room door didnt lock. You can walk up to the door and push it open.
Business response:
Robert, thank you for being our guest at Extended Stay America. Although from the rating it seems you had a nice stay, we regret the maintenance issue you encountered. We have shared your feedback with the appropriate team. Thanks again. We look forward to welcoming you back soon. Sincerely, Hotel Management
Had to pay for parking in addition to paying for your room it should be included. No daily roomservice until your fifth day of stay. No muffins were available for breakfast. The room was spacious and clean. The linen was clean and white. Would stay again in the future
Business response:
Thank you for the nice rating of Extended Stay America. We are pleased you liked the cleanliness & spaciousness of your room and that you had a nice time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,059 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.