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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Call the hotel for amenities Hotels.com have to get the descriptions right, because its cost me more money. It said on the description that they had a shuttle to the hotel. So I called for the shuttle and they said oh it only runs at a certain time, which would be a 2.5 hr wait for me so I had to call an Uber because I had an appointment and it cost me $25. This is the 2nd time hotels.com did not describe the amenities correct.
Business response:
Teresa, thank you for your review. We are glad you had an overall good stay. However, we are sorry for the inconvenience you had with the shuttle service. We appreciate your business and hope to be your hotel of choice whenever you are in the city. Sincerely, Hotel Management
Allison was our check-in lady and she was wonderful help to get us in and out very quickly
Business response:
Kelly, thank you for staying at the Extended Stay America. We were thrilled to read your comments about the great service you received at check-in by Allison, and how she exceeded your expectations. We will pass on your comments to her. It was our pleasure to serve you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Looks depressing,dirty and old. So called breakfast consist from coffee and muffins,that’s it. Would never stay again even for free.
Business response:
Thank you for being our guest. We are sorry our property, as well as our grab-and-go breakfast, were not to your expectations. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Check in was long...the lobby was hot...and smelled like smoke....we had ro go back to the lobby to get sheets and pillow and blankets for the sofa bed. During the night the smoke alarm woke us up beeping. I had to go get someone and they had to stand on my bed to take out the battery. The room smelled like cig smoke and the floors in the kitchen and bathroom were sticky. There was also nothing in the cabinets in the kitchen.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Not best option Photo of location did not match actual location of 8880 Bartram ave. Fitness room was one elliptical and one treadmill. Exposed wires in the room. Refrigerator did not completely close. Bureau drawers were broken. Telephone receiver was sticky to touch. Free breakfast consisted of many items that can be purchased at Wawa convenience store.
Business response:
Thank you for choosing us. We apologize for the maintenance issues in your suite.We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. We are also sorry you did not liked our fitness room and also our breakfast was not up to your expectations.Your feedback will be shared and will ensure this does not happen again.We hope you will give us a second chance t... read more
Didnt like that I saw a roach crawling on the wall
Business response:
Thank you for being our guest. We are sorry for the roaches you saw and that ruined your stay with us. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,083 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.