Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

David, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our friendly staff. We will share your feedback regarding cleanliness with our housekeeping team for review and action. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jacinta, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope to see you again for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the miscommunication you had with our regard to the airport shuttle service and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine the new breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management