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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk clerk Ms. Allison Edwards. She was thee most patient, detail oriented professional lady ever. There was a line when I got there, other hotel guest's sought her attention as well for there needs. And she straight held it down and together. She stayed the course and held it together. Then Nick her third shift came in. The politest happiest guy ever at almost midnight. Hands down I would stay there at that location, just to experience them.
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Allison and Nick are the perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
This property is run down and unwelcoming. The $10 parking is actually $13, when I was there there was dried pigeon droppings on my window, outside of course but still. There was an uncovered hole in the hallway ceiling. The “fitness center” is a room with 2 cardio machines, no weights, no water, not even disinfecting wipes to clean the equipment before and after. Granola bars and dried oatmeal packets do not qualify as breakfast.
Business response:
Thank you for posting a review of your stay. We're sorry for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to do the needful. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Okay Airport Hotel Don’t understand the negative reviews of this property. This is one of the better extended stay hotels I have stayed in. Everything worked, including a/c snd water, furniture including bed were fine. Staff was helpful. There’s a Shoprite a mile or two away, so you can make meals in your own full kitchen (you have to request kitchenware set at the front desk) . The neighborhood is nothing, it’s on the outskirts of Philly’s airport, but we spent most of our time in Center City anyway. Parking charge is a lit... read more
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The Perfect GETAWAY
Business response:
Robert, we are glad to know your getaway plans brought you to Extended Stay America. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Check in service not so friendly The guy who checked us in was not friendly at all. I mentioned I was using handicap parking and he says that doesnt matter you still have to pay. I said excuse me I didnt ask you that I was asking about handicap parking. He then gave me my room key and I proceeded to leave.
Business response:
Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Fine for one night only. You have an additional charge to park. One of our rooms smelled of cigarettes and food. Carpets were quite stained. Breakfast was just granola bars. Beds were quite hard and sofa bed was quite lumpy.
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Normal, pero sofá cama muy pequeño Reserve una habitación para 6. El Motivo por el cual no le daría cinco estrellas es porque el sofá cama era para una persona. Imposible que ese dormitorio fuera para 6, si bien era espacioso.
Business response:
Thank you for sharing your comments at Extended Stay America. We are glad to know you liked the size of your room and that you had a pleasant time with us. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,059 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.