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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wasn’t that bad no ice machine but room was clean
Business response:
Thank you for your review. We are glad your overall stay with us was pleasant, and you liked your refreshing suite. Please know that we provide ice trays for your convenience, so we do not have ice machines. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Nice affordable Property near PHL Sometimes hotels in downtown Philly are just too expensive. When that is the case, I will often find a nice(r) and more affordable property near the airport and take the train downtown. This stay was one of those times. The rooms are big, the staff is great. The treadmill in the fitness room didn't work (but if you run to the other side of the railroad tracks, you can run outside in some nice neighborhoods). The airport shuttle only operates during certain times and so when I landed at PHL, ... read more
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your observation and have shared with our team so that corrective measures can be taken. and we look forward to welcoming you back soon. Sincerely, Hotel Management
For the quality of the hotel parking should be free. Furniture need to be updated. Air and heating system is very noisy sounding in the room
Business response:
Thank you for sharing your experience of your stay at Extended Stay America. We are sorry for the disappointment you had with the air conditioner and the heater in your suite. We have shared your concerns with the maintenance team to fix it immediately. We value your observations and hope to welcome you back soon. Sincerely, Hotel Management
It was not a cheap price what we paid for this hotel. The room was clean, but everything was old. And we had to go to the reception to ask for the blankets, pillows for the sofa bed and extra towels. Same if we want to get plates or something for the kitchen (there was anything in the room) Breakfasts was very limited. Only coffee, one kind of tea some cereal bars and muffins in plastic bags. It was a last minute trip. I couldn’t find many options available.
Business response:
Thank you for your review. We are sorry to read that you felt the value of our accommodations did not meet your expectations and that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your dissatisfaction with our hotel policy and your disappointment with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements... read more
When we first got there the staff was great, but when we left the lady wasnt approachable. The rooms were good, but they could do some upkeeping on things. There was chunks of hair on the bed when i went to get into bed
Business response:
Thank you for sharing the specifics of your stay with us. Although you were happy with most of our team, we apologize for the unpleasant encounter you had with one of our associates at the time of check-out. We are reviewing your comments with our front desk team to ensure this is not repeated going forward. We are also working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We appreciate your constructive comments and hope to have a future opportunity to ... read more
The locarion overbooked. The property could use an update.
Business response:
Thank you for choosing to stay with us. We apologize that the condition of our property did not meet your expectations. We have shared your comments with our appropriate members of our team to see where we can make improvements. Thank you again, and we do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,104 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.