Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Thank you for your review. We apologize for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope to see you again for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the miscommunication you had with our regard to the airport shuttle service and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine the new breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Shadell, thank you for selecting us on your trip to our city. It is a pleasure to know you made the most of our shuttle service and that you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management 

Business response:

Alice, thank you for choosing us. We are glad to read you and your pet had a pleasant visit with us. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too! Sincerely, Hotel Management