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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback
We had a horrible experience at the hotel. There was a very strong smell of marijuana. There were strange people on the premises. We were there with our 3-year-old baby, and they reprimanded us in a very rude way, insulting us, because they could hear the child's footsteps from downstairs. NEVER! would I stay there again. It's a place for criminals, not for families.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry that your stay was uncomfortable and that your family felt unwelcome. Guest safety and a respectful environment are top priorities, and we sincerely apologize for any interactions or conditions that caused distress. Your feedback has been shared with our team to review both guest relations and property management practices to prevent similar situations in the future. We appreciate your comments, as they help us improve. We hope you might consider giving us... read more
Business response:
Thank you for your feedback
Very very very dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your accommodations did not meet your expectations, as cleanliness is a top priority for us. We regret the inconvenience this caused and understand how disappointing it must have been. Your comments have been shared with our team to ensure improvements are made for future guests. We appreciate your input and hope you will consider giving us another opportunity to provide a more comfortable and well-maintained stay in the future. Sin... read more
The room had a really bad smell!! Not only that there was roaches on the bathroom and on the room! Me and my family could not stay there at all we left right after our check in. They could not give us amother room or do anything because the matainance persona was not there they said!!!
Business response:
Dear Guest, Thank you for sharing your experience. We are deeply sorry to hear about the condition of your room and the inconvenience this caused you and your family. This is not the level of cleanliness or service we aim to provide, and we sincerely apologize that we were unable to offer an immediate solution at the time due to staffing limitations. Your feedback has been shared with our management and maintenance teams to ensure such issues are addressed promptly in the future. We value your input and hope you might consid... read more
The receptionist was busy with his call during the checkin process and it was a very bad customer service. Very disrespectful. The rooms were not clean. Towels, bed sheets had dirt and hair. Was very disgusting. Very disappointing.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry that your arrival and accommodations fell short of expectations, and we regret the frustration this caused. While there may be times when staff must manage multiple responsibilities, your impression of the interaction does not reflect the level of courtesy we aim to provide. We also apologize for the condition of your space, as comfort and sanitation are essential to a pleasant stay. Your feedback has been shared with our team to reinforce standard... read more
It was the worst experience hotel I’ve ever went to.Came in nobody was at the counter even when we left still services were horrible.When looking at this hotel it says no smoking but everybody was smoking.Hallways everything smelled like cigarettes.First night there was a fire in the laundry room and bathroom was dirty.
Business response:
Dear Guest, We sincerely apologize for the numerous issues you experienced during your stay, including unattended service at the front desk and smoking in prohibited areas. We are also sorry for the cleanliness concerns in the bathroom, and the fire incident in the laundry room. These incidents do not reflect the standards we strive to maintain, and your comments have been escalated to relevant teams. We deeply regret the inconvenience and distress caused and hope to have the opportunity to provide you with a safer, cleaner,... read more
No front desk service, had questions that couldn't be answered because no one was at the front desk, checked out Thursday and haven't received my $100 deposited. They want the deposit but don't want to give it back.. I need my $100. Thank you!
Business response:
You were refunded the day of checkout
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.