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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would NOT recommend this hotel to anyone. Our stay was extremely disappointing from start to finish. The first thing we noticed was a cockroach in the room, which immediately made us uncomfortable. On top of that, both the toilet and sink were clogged, making the bathroom basically unusable. There were visible stains on the lamp, adding to how poorly maintained the room felt. The entire space had a strong cigarette smell, even though it was supposed to be a non-smoking room. To make matters worse, the front desk staff were... read more
Business response:
Dear Alyssandra, Thank you for taking the time to share such detailed feedback. We are genuinely sorry for the condition of your room and the discomfort you experienced throughout your stay. The concerns you described, including maintenance issues, odor, and the lack of attentive support, do not reflect the experience we aim to provide, and we regret the frustration this caused. Please know that your comments will be reviewed thoroughly so corrective steps can be taken. We understand why you left disappointed, yet we hope yo... read more
I checked into the hotel and the beds had blood and urine stains. We left immediately. The room was unsanitary and unsafe. I need a full refund
This place is disgusting.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and for any discomfort you experienced. Your observations are taken seriously and will be reviewed carefully to help us enhance the quality and cleanliness of our accommodations. We truly value your comments and hope you will consider giving us another opportunity in the future to provide a more comfortable and satisfying experience. Sincerely, Hotel Management
Not listed on policies was the $100 deposit. Obviously, they experience damage due to their clienin line cancelled reservation because of blood stains in their newly reserved room.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We understand how unexpected charges or room concerns can be frustrating, especially when they affect your plans. A security deposit is required at check-in, as outlined on our website. Any refundable amount will be released after checkout, according to each bank’s processing timeline. We appreciate you bringing your concerns to our attention, as feedback like yours helps us improve communication and guest comfort. We hope you will consider giving us... read more
Booked online only to arrive to the hotel and told by the front desk that there were no rooms available. Front desk told me to contact the booking site for a refund. The booking site said they had to contact the hotel whom then stated that I was a no show.. In a dispute now to get a refund.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced upon arrival, as well as for the confusion regarding your reservation. Situations like this are certainly not reflective of the service we strive to provide. Please know that we are reviewing this incident with our front desk and reservation teams to prevent similar occurrences in the future. Your feedback is extremely valuable, and we hope you will consider giving us another opportuni... read more
I booked the room and called in advance to notify them I would only be able to check-in for 5:00am due to my flight in to Philly. They asked me to complete an “authorization form”. All good, submitted, paid for the room in full, in advance. The nice lady on the phone I was speaking with said I was now “checked in” to the room and all I had to do was pick up my room key and I would be good to go! Thinking everything is ok, I land in Philly on-time and attempt to check-in around 5am. I get to the front desk and I was notified ... read more
Business response:
Dear Guest, We sincerely regret the experience you described and understand how frustrating it must have been after a long journey. It’s clear that communication regarding your early morning arrival did not go as smoothly as it should have, and we apologize for the misunderstanding. While we regret the inconvenience caused, we are glad we were able to provide a full refund to help make things right. Your satisfaction remains our top priority, and we genuinely hope you will give us another opportunity to deliver the seamless,... read more
The worst hotel that I have been!! As soon I about to check the the staffs were arguing with each other and didn’t help me to check in. The place was super dirty and filthy!! You can’t not find an attendant if you need help!!! The phone in the room didn’t work at all!
Business response:
Dear Tina, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay, including the condition of the property, lack of assistance, and the unprofessional behavior you observed at check-in. This is not the level of service or cleanliness we aim to provide, and your comments have been shared with our team for immediate attention and corrective action. We understand how frustrating this must have been and regret the inconvenience it caused. Please know... read more
When I got there one of my room options I reserved wasn’t in the system. I opted for another. Both rooms the keys did not work. We came back from a concert near by and could not get into our rooms BOTH ROOMS ON DIFFERENT FLOORS and was locked out for an hour couldn’t find anyone to help. There was bugs in one room and the other room the floors was Awful. I wouldn’t recommend this place.
Business response:
Dear Cynquest, Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you encountered with your room reservations and the key access issues. We understand how upsetting it must have been to return after your outing and face these challenges, especially when accommodations did not meet expectations. Your feedback is important and will be carefully considered to help ensure a smoother, more comfortable experience for future guests. We hope you might consider giving us anot... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.