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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was clean nice
Room was comfortable but the fact that the new ownership policy requires a $100 security deposit was never made clear to me before booking the stay and wasn't immediately refunded upon checkout gives me the impression that staying at that extended stay in the future is no longer an option.
Business response:
Dear Guest, Thank you for sharing your feedback and for noting the comfort of your accommodations. We sincerely apologize for any frustration caused regarding the security deposit and its communication prior to arrival. For clarification, deposits are typically processed after departure by check and may take up to a week to arrive, depending on the bank's processing timelines. Information regarding this policy is also available on our website, though we understand it may not always be easily noticed and will work to improve ... read more
The comfortably of the entire room & the staff was very efficient as well as friendly
Business response:
Dear Guest, Thank you for your wonderful feedback—knowing you felt completely at ease throughout your stay truly means a lot to us. We’re delighted our team’s attentive approach helped make your visit even more enjoyable. Creating a welcoming and relaxing environment is always our goal. Everyone at Extended Stay America appreciates your kind words, and we look forward to the pleasure of hosting you again on your next trip. Sincerely, Hotel Management
The room was in average condition.
Business response:
Dear Guest, We appreciate your candid remarks and value the opportunity to learn from your experience. We apologize if certain aspects of your stay did not fully meet expectations, as our goal is always to provide a comfortable and well-prepared environment. Your comments have been noted and will be used to guide continued improvements. We hope you will consider returning in the future, as we would welcome the opportunity to offer a more satisfying visit and a better overall experience. Sincerely, Hotel Management
Staff excelent, rooms could be in better conditions, breaskfast should be better.
Business response:
Dear Guest, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and that you had some memorable encounters with our team. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience with the room, and also your disappointment with the breakfast selections. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. Thank you ag... read more
Staff not always disposable price to hight
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We hope that your stay was satisfactory. While it may not have stood out, we appreciate you choosing us and hope that with future visits, we can provide an even more comfortable and memorable stay. Sincerely, Hotel Management
Place needs updated. Old entry Paul’s and keypads for entry need taken out. every day, the key cards needed to be reset. First room that I was put in was not clean. The bathtub was filthy and the fiberglass tub was broken.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered, as well as any inconvenience with access to your room. Your feedback is important, and we have shared it with our team to guide improvements and updates throughout the property. We appreciate your recognizing the positive aspects of your stay and hope you might consider returning in the future, giving us the opportunity to provide a more comfortable, refreshed, and seamless ex... read more
We loved the staff from the front sesk to the "coffee lady" to the helpful young man on staff. Always helpful, responsive and friendly!
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,031 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.