Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Guest, We appreciate your candid remarks and value the opportunity to learn from your experience. We apologize if certain aspects of your stay did not fully meet expectations, as our goal is always to provide a comfortable and well-prepared environment. Your comments have been noted and will be used to guide continued improvements. We hope you will consider returning in the future, as we would welcome the opportunity to offer a more satisfying visit and a better overall experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and that you had some memorable encounters with our team. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience with the room, and also your disappointment with the breakfast selections. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. Thank you ag... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We hope that your stay was satisfactory. While it may not have stood out, we appreciate you choosing us and hope that with future visits, we can provide an even more comfortable and memorable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered, as well as any inconvenience with access to your room. Your feedback is important, and we have shared it with our team to guide improvements and updates throughout the property. We appreciate your recognizing the positive aspects of your stay and hope you might consider returning in the future, giving us the opportunity to provide a more comfortable, refreshed, and seamless ex... read more

Business response:

Dear Guest, We are thrilled to hear that our team made such a positive impact during your stay! It is wonderful to know that the friendly and welcoming service at Extended Stay America contributed to a comfortable visit. Your kind words truly encourage our staff to continue providing attentive care. We look forward to welcoming you back for another enjoyable and relaxing experience in the future. Sincerely, HotelManagement 

Business response:

Dear Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and sincerely regret that your stay did not meet expectations. We apologize for the issues you encountered and understand how disappointing this must have been for you. Your comments regarding room condition, amenities, and parking clarity have been shared with our team for immediate review and improvement. We value your perspective as it helps us enhance our guest experience, and we hope you will consider giving us another opportunity to provide a more com... read more