Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Daniel, Thank you for your feedback. We’re delighted to hear that our staff made a positive impression with their courteous and hospitable service. However, we regret that the room did not meet your expectations due to odor and pest concerns. Please know that we take such matters seriously and are working diligently with our housekeeping and maintenance teams to address these issues promptly. We appreciate your input and look forward to welcoming you back for a refreshed experience.Sincerely,Hotel Management 

Business response:

Dear wendy, Thank you for your feedback! We're glad to hear that you had an overall positive experience during your stay. Your satisfaction is important to us, and we strive to create a welcoming environment for all our guests. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management 

Business response:

Dear Teresa, Thank you for your feedback. We apologize for the disturbances you encountered during your stay. We take reports of arguments and smoking inside the building very seriously, as we strive to maintain a peaceful and smoke-free environment for all guests. Rest assured, we will address these issues with our staff to prevent future occurrences. Your comfort is our priority, and we hope you’ll give us another opportunity to exceed your expectations. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for your feedback! We’re delighted to hear that you found great value in your stay at Extended Stay America. Our team works hard to provide a comfortable experience at an affordable price, and your positive comments motivate us to keep improving. We appreciate your support and look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management